Summary
Overview
Work History
Education
Education and Training
Timeline
Hi, I’m

Mary Peek

Holladay,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
years of professional experience

Work History

Park My Fleet
Mount Juliet, TN

Lot Attendant
10.2022 - 02.2024

Job overview

  • Maintained cleanliness, neatness and organization of customer areas.
  • Ensured that all vehicles were parked in designated areas according to size and type.
  • Adhered strictly to company policies and procedures while performing duties onsite.
  • Inspected vehicles for damage upon arrival and departure from lot.
  • Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
  • Conducted regular inspections of the premises for any potential safety hazards and took necessary corrective action when required.
  • Provided excellent customer service by responding quickly to requests and addressing complaints in an efficient manner.
  • Greeted customers and provided assistance to ensure a smooth check-in process.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Updated records of vehicle arrivals and departures daily using computerized systems.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Patrolled parking area to prevent vehicle damage and vehicle or property thefts.
  • Responded promptly to emergency situations such as car accidents or medical emergencies onsite by notifying appropriate personnel immediately.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Logged assigned vehicle tags in specified software.
  • Cleaned parking lot regularly by removing trash and cleaning up spills.
  • Kept digital logs updated with cars, locations and special customer information.

Baymont By Wyndham
Murfreesboro, TN

Front Desk Receptionist
09.2020 - 12.2022

Job overview

  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Collated, bound and stored computer-generated reports.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Used company badging system to create badges for new employees and visitors.

Education

Camden Central High School

GED
04-2006

University Overview

Education and Training

Education and Training
other

Timeline

Lot Attendant
Park My Fleet
10.2022 - 02.2024
Front Desk Receptionist
Baymont By Wyndham
09.2020 - 12.2022
Camden Central High School
GED

Similar Profiles

CREATE PROFILE
Mary Peek