Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Mary Peel

Summerville,SC

Summary

Diligent administrative professional with several years of experience in overseeing a wide variety of essential functions in business. Analytical in optimizing productivity, efficiency and service quality across various diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Office Manager

Charleston Health
Summerville , SC
07.2024 - 10.2024
  • Supervised staff members, organized schedules and delegated tasks.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Analyzed market trends to identify potential opportunities for growth.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Managed social media accounts and campaigns.
  • Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
  • Planned events such as webinars or seminars to engage customers.
  • Provided translation services for a variety of documents, including legal and medical texts, from English to Spanish and vice versa.
  • Prepared accurate translations of verbal and written communications in both languages.
  • Interpreted during business negotiations and meetings between clients who spoke different languages.
  • Reviewed translated materials for accuracy and completeness.
  • Proofread documents in both English and Spanish to ensure accuracy of translations.
  • Researched language-specific terminology to guarantee proper usage in final translations.
  • Worked closely with clients to understand their needs when translating documents or interpreting conversations.

Bilingual Customer Service Representative

DVS
Erie, PA
03.2023 - 04.2024
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
  • Greeted customers warmly over the phone.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Maintained a friendly yet professional demeanor during all interactions with customers.
  • Monitored incoming emails from customers seeking support or advice.
  • Displayed patience and understanding when dealing with difficult situations.
  • Adhered strictly to confidentiality guidelines when handling sensitive information.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.

Actress

HBO
Charleston , SC
03.2019 - 04.2024
  • Learned lines quickly and accurately for auditions and performances.
  • Attended on set rehearsals to hone skills in preparation for performance.
  • Adhered to costume requirements of each role while maintaining comfortability on stage.
  • Utilized props effectively as part of characterization during scenes.
  • Remained flexible when changes were made to the script or blocking during rehearsals or shows.
  • Adapted well to unexpected situations such as technical difficulties or changes in schedule.

CMAA

Palmetto Primary Care Physicians, L.L.C.
Goose Creek , SC
04.2011 - 11.2018
  • Provided bilingual translation services to assist Hispanic patients.
  • Managed and directed calls efficiently in a high-demand environment for five medical providers.
  • Scheduled appointments for patients
  • Facilitated patient check-in and checkout processes.
  • Ensured accuracy by updating insurance details and scanning medical files.
  • Provided support for IT-related problems as necessary.
  • Served as acting office manager during the absence of the office manager.
  • Called in prescriptions.
  • Coordinated referrals to specialists.
  • Assisted the physician by researching medical records and writing patient letters for various reasons, including court-related documentation.
  • Coordinated business lunches for provider with pharmaceutical representatives.
  • Collected copays, reviewed accounts for billing and collections, worked with patients to set up payment arrangements, and monitored accounts to ensure payments were consistent.
  • Primary duties were office-related, while also triaging patients, checking vitals, and assisting in the medical room as needed.

CMAA

Palmetto Primary Care Physicians, L.L.C.
Summerville, South Carolina
10.2007 - 05.2010
  • Provided bilingual translation services to assist Hispanic patients.
  • Managed and directed calls efficiently in a high-demand environment.
  • Scheduled appointments for patients
  • Facilitated patient check-in and checkout processes.
  • Ensured accuracy by updating insurance details and scanning medical files.
  • Provided support for IT-related problems as necessary.
  • Served as acting office manager during the absence of the office manager.
  • Called in prescriptions.
  • Coordinated referrals to specialists.
  • Assisted physician by researching medical records and writing patient letters for various reasons to include court related documentation
  • Coordinated business lunches for provider with pharmaceutical representatives.
  • Collected copays, reviewed accounts for billing and collections, worked with patients to setup payment arrangements and monitored accounts to ensure payments were consistent
  • Primary duties were office related while also triaging patients, checking vitals and assisting in the medical room as needed

Education

High School Diploma -

Goose Creek High School
Goose Creek, SC
05-1998

Some College (No Degree) - Business Administration And Management

New Mexico State University
Las Cruces, NM

Skills

  • Experienced Bilingual Translator
  • Fluent in Spanish
  • Electronic health records
  • Documentation expert
  • Clerical Operations
  • Scheduling and calendar management
  • Strong Organizational Abilities
  • Marketing and event coordination
  • Customer relations
  • Accounts payable management
  • Medical office administration
  • Collections experience
  • HIPAA

Affiliations

  • Active member of church
  • Volunteer in community events and Volunteer as a mentor and squad leader for youth in church youth group and with youth events
  • Interested in art, music and community and charitable events

Languages

Spanish
Native/ Bilingual

Timeline

Office Manager

Charleston Health
07.2024 - 10.2024

Bilingual Customer Service Representative

DVS
03.2023 - 04.2024

Actress

HBO
03.2019 - 04.2024

CMAA

Palmetto Primary Care Physicians, L.L.C.
04.2011 - 11.2018

CMAA

Palmetto Primary Care Physicians, L.L.C.
10.2007 - 05.2010

High School Diploma -

Goose Creek High School

Some College (No Degree) - Business Administration And Management

New Mexico State University

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Mary Peel