Mary Perez
Miramar,United States
Summary
Dedicated person with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Surgical Associates
Miami, FL
01.2021 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients and updated patients records.
- Answered central telephone system and directed calls accordingly.
- Transcribed phone messages and relayed to appropriate personnel.
- Schedule and maintain appointments.
- Handle all front desk coordination
- Receive, sort and distribute daily mail/deliveries.
- Proficiency in Microsoft office
Check-in Agent
Lennar Foundation Medical Center UM
Miami, FL
03.2020 - 12.2020
- Provided high level of customer service to each person using active listening and effective interpersonal skills.
- Transporting patients
- Guide patients to consults
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - Dentistry (Pre-Dentistry)
Florida International University
Miami, FL05.2023
Associate of Arts - Dentistry (Pre-Dentistry)
Miami Dade College
Miami, FL03.2022
Skills
- Telephone Etiquette
- Data Research and Analysis
- Positive Attitude and Energetic
- Call Answering and Routing
- Computer Proficiency
- Data Entry and Database Software
- Patient Referral
- Call Transfers
- Customer Complaint Resolution
- Patients Registration
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Surgical Associates
01.2021 - Current
Check-in Agent
Lennar Foundation Medical Center UM
03.2020 - 12.2020
Bachelor of Arts - Dentistry (Pre-Dentistry)
Florida International University
Associate of Arts - Dentistry (Pre-Dentistry)
Miami Dade College
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