Mary Perez
Customer Service
Mission,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Perez Food Products
2008.08 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed 100's of incoming messages from customers.
Medical Records Associate
Brookdale Senior Living
2012.05 - 2015.01
- Organized over three hundred CHAP certified personnel files in KS and MO to achieve zero deficiency.
- Assisted with the transition from paper to electronic health records, streamlining the filing system and reducing errors.
- Collaborated with healthcare professionals to verify patient information, enhancing overall accuracy of medical records.
- Conducted regular audits of medical records, ensuring compliance with HIPAA regulations and safeguarding sensitive patient data.
- Streamlined workflow processes by implementing a new organizational system for physical files, increasing efficiency within the department.
- Provided exceptional customer service when responding to requests for copies of medical records from patients or legal representatives.
- Facilitated smooth communication between departments by diligently transferring pertinent medical information as needed.
General Contractor
Real Estate Investor
2005.01 - 2008.01
- Purchased condo on The Country Club Plaza to complete a total renovation project.
- Conducted regular site inspections to ensure adherence to project specifications and building codes.
- Coordinated closely with local authorities obtaining necessary permits quickly thus expediting project timelines.
- Hired and oversaw subcontractors to meet project needs.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
Administrative Assistant
Westport UMC/Revolution
2004.03 - 2004.11
- Created a weekly bulletin to coordinate with the pastor’s sermon.
- Provided a monthly newsletter for church members
- Helped create & launch a new contemporary multicultural church called Revolution.
- Formed a contemporary praise band.
- Interacted with the homeless community by serving meals, providing clothing, toys and transportation.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Flight Attendant
Northwest Airlines
1990.01 - 1998.04
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Education
International Educational Entertainment Group -
Up With People Cast A 1984-85
Tucson, AZ08.1985
Associate Degree - Retailing
Quincy Jr. College
Quincy, MA06.1984
Irish Culture, Dance & History
Irish American Cultural Institute
Gormanston, Ireland08.1979
Skills
- Professional
- Articulate
- Organized
- Honest
- Energetic
- Flexible
- Data Entry
- Filing
Timeline
Medical Records Associate
Brookdale Senior Living
2012.05 - 2015.01
Customer Service Representative
Perez Food Products
2008.08 - Current
General Contractor
Real Estate Investor
2005.01 - 2008.01
Administrative Assistant
Westport UMC/Revolution
2004.03 - 2004.11
Flight Attendant
Northwest Airlines
1990.01 - 1998.04
International Educational Entertainment Group -
Up With People Cast A 1984-85
Associate Degree - Retailing
Quincy Jr. College
Irish Culture, Dance & History
Irish American Cultural Institute
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