Mary Perez
Elgin,IL
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed at TCF/Huntington National Bank. Excelled in enhancing client satisfaction and exceeding sales targets through expert knowledge of consumer banking products and services. Skilled in problem-solving and active listening, significantly improving customer support and collaboration. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Customer Experience Banker
TCF/Huntington National Bank
06.2019 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Patient Care Technician
Sherman Hospital
11.2015 - 06.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Patient Services Representative
VNA Healthcare
02.2014 - 11.2015
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Greeted and assisted patients with check-in procedures.
Certified Nursing Assistant
Tower Hill Healthcare Center
06.2010 - 01.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Diploma -
Larkin High School
Elgin, IL05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Creative Thinking
- Cash Management
- Products and Services Knowledge
- Consumer Banking
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Problem Resolution
- Call center experience
- Client Relations
- Fluent Bilingualism
- Customer Support
- Sales proficiency
- Notarial Acts
Timeline
Customer Experience Banker
TCF/Huntington National Bank
06.2019 - Current
Patient Care Technician
Sherman Hospital
11.2015 - 06.2019
Patient Services Representative
VNA Healthcare
02.2014 - 11.2015
Certified Nursing Assistant
Tower Hill Healthcare Center
06.2010 - 01.2014
High School Diploma -
Larkin High School