Summary
Overview
Work History
Education
Skills
Timeline
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Mary Perez

Louisville,KY

Summary

Experienced with inventory management, product quality assurance, and customer service. Utilizes effective teamwork to support operational efficiency. Track record of reliability and adaptability in dynamic environments.

Overview

6
6
years of professional experience

Work History

Quality Assurance Analyst

Guess Inc
06.2021 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

Cook's Assistant/Server/ Basser/ Cashier

Sodexo Food Service
12.2019 - 06.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Server

Misawa Hibachi Japanese Restaurant
02.2019 - 11.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Education

Manuel A Roxas High School
Philippines

Skills

    Providing exceptional customer service, is my main goal and I love receiving consistently positive feedback from Customers

Timeline

Quality Assurance Analyst

Guess Inc
06.2021 - Current

Cook's Assistant/Server/ Basser/ Cashier

Sodexo Food Service
12.2019 - 06.2021

Server

Misawa Hibachi Japanese Restaurant
02.2019 - 11.2019

Manuel A Roxas High School

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Mary Perez