Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Perlmutter

Cornelius,OR

Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Guest Experience Attendant

Trailblazers
09.2022 - Current

Assist Guests with the scanning of their tickets for the event they are attending.

Help Guests with directions to seats, food, merchandise and or restrooms.

Assist Guests with issues that may happen during their visit to the Rose Quarter.

Assist management staff with what ever is needed.



In-Home Caregiver

Home Instead
01.2018 - 04.2021
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Monitored progress and documented patient health status changes to keep care team updated.

Technical Support Specialist

Noritsu
10.1998 - 09.2008
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Researched product and issue resolution tactics to address customer concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Managed high levels of call flow and responded to technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Photo Lab Technician

Mr. Photo
08.1996 - 10.1998
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Provided high level of assistance to customers regarding special photo projects.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Managed store when owner was not present

Letter Carrier

United States Postal Service, USPS
09.1988 - 04.1994
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Leader of an Employee Involvement Group for a year and half which dealt with safety and other problems within the working environment.
  • Trained new carriers in the art of delivering mail.

Education

Graphic Design, Web & 3D Design, Audio Visual

The Chubb Institute
Parsippany, NJ
05.2007

Computer Programming

The Chubb Institute
Parsippany, NJ
05.1995

Photography

New York Institute of Photography
New York, NY
01.1987

New Milford High School
New Milford, NJ
06.1981

Skills

  • Staff Support
  • Guest Experiences
  • Customer Inquiries
  • Electronic Systems
  • Guest Satisfaction
  • Guest Services

Timeline

Guest Experience Attendant

Trailblazers
09.2022 - Current

In-Home Caregiver

Home Instead
01.2018 - 04.2021

Technical Support Specialist

Noritsu
10.1998 - 09.2008

Photo Lab Technician

Mr. Photo
08.1996 - 10.1998

Letter Carrier

United States Postal Service, USPS
09.1988 - 04.1994

Graphic Design, Web & 3D Design, Audio Visual

The Chubb Institute

Computer Programming

The Chubb Institute

Photography

New York Institute of Photography

New Milford High School
Mary Perlmutter