Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mary Persico

North Las Vegas,NV

Summary

Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. High-performing Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

16
16
years of professional experience

Work History

Area Manager

The Home Depot Distribution Center
North Las Vegas, NV
09.2013 - 07.2025
  • Monitored and evaluated district performance to ensure goals were met.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Organized promotional activities such as special events or discounts campaigns in stores.
  • Coached, developed and motivated team to achieve revenue goals.
  • Implemented new processes and procedures tactfully and passionately.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Aligned procedures and protocols with changing business demands.
  • Supervised 21 employees, ensuring optimal productivity.

Assistant Store Manager

Greenvalley Grocery
Las Vegas, NV
01.2010 - 09.2013
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Education

Associate of Arts - Business Management

Everest College - City of Industry
La Puente, CA
06-2008

Skills

  • Operations Management
  • Relationship Building and Management
  • Controlling Costs
  • Supply Chain Management
  • Order Management
  • Performance Management
  • Staff Scheduling
  • Business Development
  • Process Improvement
  • Staff Management
  • Quality Assurance
  • Staff Training
  • Operations
  • Team Development
  • Vendor Management
  • Recruitment and Hiring
  • Employee Scheduling
  • Customer Relationship Management

Accomplishments

  • Diamond Award winner for impeccable metrics for multiple years in a row.

Timeline

Area Manager

The Home Depot Distribution Center
09.2013 - 07.2025

Assistant Store Manager

Greenvalley Grocery
01.2010 - 09.2013

Associate of Arts - Business Management

Everest College - City of Industry

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