Overview
Work History
Timeline
Hi, I’m

Mary Peters

Sacramento,CA

Overview

1

Customer service

1

Driving

Work History

Lazparking

DRIVER / CUSTOMER SERVICE
04.2021 - 01.2024

Job overview

  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

First Transit, Inc.

SHUTTLE DRIVER/CUSTOMER SERVICE
04.2016 - 03.2021

Job overview

  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
  • Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
  • Transported customers to and from Location.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
  • Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
  • Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
  • Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
  • Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
  • Drove Number-passenger shuttle bus to and from terminal.
  • Assisted passengers with luggage and other items, loading and unloading with care.
  • Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
  • Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
  • Supported team members during peak hours or absences, maintaining consistent service levels across shifts.

ABM Parking Shuttle Services

Customer Service/ Shuttle Driving
07.1997 - 01.2005

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.

Macy's Cellar Cafe

Utility
09.1985 - 05.1989

Job overview

  • Customer service. Line cook .setup and broken line at end day . Help food prep. Learn how use mixer. slicer. Bused tables served customer. Stock. rotate stock in store room.dishwasher when needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

APCOA Parking / Standar Parking

Customer/ Scuttle Driver
07.1997 - 12.2006

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively. Help customers giving them directions how to area they looking for.

Timeline

DRIVER / CUSTOMER SERVICE

Lazparking
04.2021 - 01.2024

SHUTTLE DRIVER/CUSTOMER SERVICE

First Transit, Inc.
04.2016 - 03.2021

Customer Service/ Shuttle Driving

ABM Parking Shuttle Services
07.1997 - 01.2005

Customer/ Scuttle Driver

APCOA Parking / Standar Parking
07.1997 - 12.2006

Utility

Macy's Cellar Cafe
09.1985 - 05.1989
Mary Peters