Summary
Overview
Work History
Education
Skills
Timeline
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Mary Peters

Talihina,OK

Summary

Dynamic supervisor with proven leadership at Choctaw Nation, enhancing team productivity through effective training and streamlined operations. Skilled in customer service and inventory management, I fostered a collaborative environment that improved satisfaction rates. Adaptable and goal-oriented, I implemented process improvements that significantly increased efficiency and reduced operational disruptions.

Overview

5
5
years of professional experience

Work History

Supervisor

Choctaw Nation
03.2024 - Current
  • Supervised daily operations to ensure compliance with safety protocols and organizational standards.
  • Trained team members on procedures, enhancing workflow efficiency and collaboration.
  • Monitored inventory levels, facilitating timely restocking and reducing shortages.
  • Implemented process improvements that streamlined operations and increased productivity.
  • Resolved operational issues promptly, ensuring minimal disruption to service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Supervisor

Choctaw Nation
08.2022 - 11.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Supervised daily operations to ensure compliance with safety protocols and organizational standards.
  • Trained team members on procedures, enhancing workflow efficiency and collaboration.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Cashier

Choctaw Nation
12.2020 - 08.2023
  • Processed customer transactions efficiently, ensuring accuracy and prompt service.
  • Managed cash register operations, maintaining balanced drawers and minimizing discrepancies.
  • Assisted customers with product inquiries, enhancing shopping experience through excellent service.
  • Implemented store promotions effectively, increasing visibility of sales items to boost customer interest.
  • Trained new cashiers on operational procedures and customer service protocols to ensure compliance.
  • Resolved customer complaints swiftly, fostering a positive shopping environment and improving satisfaction rates.
  • Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
  • Maintained cleanliness and organization of the checkout area, promoting a professional atmosphere for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.

Education

GED -

OCCC
Oklahoma City, OK

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Multitasking
  • Time management
  • Effective communication
  • Adaptability
  • Reliability
  • Self motivation
  • Task prioritization
  • Teamwork

Timeline

Supervisor

Choctaw Nation
03.2024 - Current

Supervisor

Choctaw Nation
08.2022 - 11.2023

Cashier

Choctaw Nation
12.2020 - 08.2023

GED -

OCCC

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Mary Peters