Mary Phibbs
Albuquerque,NM
Summary
Committed to providing exceptional service for over 20 years to create positive outcomes for customers, students, and organizations. Responsible and accountable with a strong work ethic and dedication to creating an inclusive and welcoming environment. Proven written and verbal communication skills that exceed customer and student expectations when seeking information about State Department, study abroad and international application procedures. Leveraged strong organizational skills to meet or exceed sales, professional development and operational goals including exceeding sales forecast in the first year of operation of the UNM Passport Center. Demonstrated a continued passion for international education students by supporting international students through their application and visa process. Proven commitment to improving all aspects of The UNM experience with four years of service to UNM staff Council. Experience using learning technologies to guide university students and faculty through the international education experience with a focus on improving user experience.
Overview
1824
1824
years of professional experience
Work History
International Admissions and Recruitment Specialist
The University of New Mexico
05.202 - Current
- Provide information to prospective graduate and undergraduate students who are not citizens of the United States regarding admission requirements, visa regulations, immigration procedures, and other information regarding the programs of the university and this country.
- Evaluate international and domestic academic credentials to determine admissibility of undergraduate applicants and determine U.S. degree equivalency for graduate applicants.
- Process all I-20 immigration documents for incoming international students.
- Provide career and academic counseling, planning, and advising to potential students on various academic programs of study at both graduate and undergraduate levels.
- Participate in the development of student recruitment and retention plans, strategies, and written materials.
- Work with the CELAC program to ensure a seamless application process for student who are continuing their studies at UNM.
- Promotes and represents the university at various recruitment events at both domestic and international locations.
- Create and distributes resource materials for student recruitment and retention programs: analyze trends in recruitment and retention programs.
- Prepare reports and proposals as requested from leadership.
- Screen applications and credentials for compliance with admission requirements. Admits qualified undergraduates and submits screening to graduate departments for final approval.
- Visit middle schools, high schools, and colleges at both domestic and international locations, speaks to groups and individual students, and meet with school counselors and administrators to promote outreach activities.
- Respond to inquiries, provides information, and researches and resolves problems related to international students' applications.
- Participate in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit.
- Work with international agents to ensure quality candidate receive the most accurate information about UNM.
- Work exclusively with students from Menaul High School to ensure a strong pathway for international student to attend UNM and remain in New Mexico.
- Four years on staff council and Co-Chair of the staff council government relations committee. Worked to tech legislators about the important roll UNM staff play in UNM and New Mexico.
- State representative NAFSA- International Association of International Educators.
- Present at international conferences about fake, altered and counterfeit documents in international applications.
STUDY ABROAD ADVISOR
University of New Mexico
04.2019 - 05.2022
- Advisement and coordination of undergraduate and graduate students studying, researching, interning, and volunteering abroad
- Provide written and verbal guidance to students about program selection, application process, funding, housing, travel logistics, cultural integration, and visa support
- Proven analytical skills, attention to detail and accuracy supporting students through immigration regulations
- Worked consistently under deadline for student applications, nominations, and immigration requirements
- Develop and ensure completion of MOU's and partnerships with universities and partners working with University Council.
- National reader for Benjamin A. Gilman International Scholarship program (2020 &2021)
- Served on working groups for The Forum on Education Abroad for Equity, Diversity, and Inclusion (2019-2020) and outreach to Latin America (2021 - Present)
- Managed all aspects of inbound (to UNM) exchange process including maintaining relationships with all partner schools, nominations form host school, application, answering student inquiries about UNM procedures, evaluating transcripts, and maintaining balance counts
- Recruited students to participate in study abroad through group and individual promotions as well as working with partner institutions to promote UNM to international exchange students
- Use of Cascade to manage website and database for over education abroad programs and student information
- Plans and coordinates events for both international and domestic students I.E. International Festival and Study Abroad Fairs
- Facilitated launch of Peace Corps Prep program including building website and planning all launch activities
- Effectively managed crisis management in spring of 2020 to ensure repatriation and safety of over 100 students abroad.
PASSPORT CENTER COORDINATOR/MARKETING ASSISTANT
University of New Mexico
02.2017 - 04.2019
- Organized UNM Passport Center launch including creating, applying, and updating all operating instructions and procedures to ensure accuracy, timeliness and efficiency in processing applications
- Created a culture of exceptional customer service and achieved over 98.5% customer service rating since opening Passport Center
- Implemented all Department of State procedures and standards resulting in a 99% accuracy rate on passport applications and two consecutive years receiving 100% on Department of State inspections
- Exceeded assigned goals for the first year of operations including sales, customer service results, maintaining State Department expectations and implementing all operating procedures
- Produced all marketing for The Passport Center including print, social media and web based
- Ensured continuity of service through implementation of operating procedures and accurate training of all acceptance agents
- Received Most Innovative Passport Acceptance Center award from U.S. Department of State 2019
ASSOCIATE GENERAL MANAGER, WINE BUYER
Cost Plus World Market
10.1999 - 05.2016
- Accurately analyzed financial aspects of a 7 million per year retail environment including budgeting, sales forecasting, P&L, and inventory control to increase overall profitability by 1.3% in one fiscal year
- Responsible for managing and training 30+ employees
- Leveraged creative problem solving, creative visual merchandising and innovative customer service which resulted in 3% sales increase
- Represented corporate setting up new stores and was responsible for merchandising to new store standards and training 40 or more new employees on product knowledge, operational procedures, and merchandising.
Education
Master of Arts - Organization, Information And Learning Science, In
The University of New Mexico
Albuquerque, NM12-2021
Bachelor of Arts - History
The University of New Mexico
Albuquerque, NM05-2017
Bachelor of Arts - Political Science
The University of New Mexico
Albuquerque, NM05-2012
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM05-2006
Skills
- Microsoft 365
- Adobe Creative Cloud
- Canva
- Banner 9
- Apply Yourself
- On Base
- SEVIS - Student and Exchange Visitor Program
- Terra Dotta
- Cascade
- Target X application system
- NAFSA Academy – Yearlong training program to understand and become proficient in all aspects on international education, International Admissions, ISSS, study abroad and comprehensive internationalization
- Zoom
- Learning Management Systems
Timeline
STUDY ABROAD ADVISOR
University of New Mexico
04.2019 - 05.2022
PASSPORT CENTER COORDINATOR/MARKETING ASSISTANT
University of New Mexico
02.2017 - 04.2019
ASSOCIATE GENERAL MANAGER, WINE BUYER
Cost Plus World Market
10.1999 - 05.2016
Master of Arts - Organization, Information And Learning Science, In
The University of New Mexico
Bachelor of Arts - History
The University of New Mexico
Bachelor of Arts - Political Science
The University of New Mexico
Associate of Arts - Liberal Arts
Central New Mexico Community College
International Admissions and Recruitment Specialist
The University of New Mexico
05.202 - Current
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