Mary Phillips
Lapeer,MI
Summary
Proven Patient Care Coordinator with a track record of enhancing patient-provider communication and expanding healthcare networks at Demant. Expert in HIPAA compliance and organizational skills, I excel in streamlining operations and fostering patient support, significantly improving clinic efficiency and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Demant
07.2022 - Current
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Office Manager
Dr. Jerry Zayid
03.2013 - 08.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Pulmonary Functions/Electrocardiogram
California School of Health Science
Anaheim, CASkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
Timeline
Patient Care Coordinator
Demant
07.2022 - Current
Office Manager
Dr. Jerry Zayid
03.2013 - 08.2022
No Degree - Pulmonary Functions/Electrocardiogram
California School of Health Science
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