Mary F Phillips

Work the register for school lunches at the Wesley Chapel High School for approximately 800 students for 2 lunch ;periods. Also work the serving line every 5th week. Assisted in preparing the food for the serving lines. After lunches are over assisted in cleaning and sanitizing the kitchen and serving area.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
• Provided consistent, professional support, maintaining a positive image of the company at all times.
• Collaborated with cross-functional teams to provide comprehensive support for customers.
• Streamlined communication channels for improved efficiency and faster response times.
• Boosted company reputation by delivering exceptional customer service to clients.
• Developed strong rapport with customers through active listening, empathy, and clear communication skills, resulting in increased loyalty and repeat business.
• Applied problem-solving skills to resolve complex issues efficiently and effectively.
• Achieved high customer retention rates through proactive relationship-building efforts.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Opened new accounts for new and existing customers. Built rapport with customers and recommended bank products based on their needs.

Assisted on the teller line as needed to cover lunches, absent employees and vacations,. Assisted customers in making deposits, withdrawals, and loan payments.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.