- Volunteering at local animal shelters and rescue organizations
- Learning new cooking techniques and expanding my culinary skills
- Interior Design
- Genealogy
- Music
- Road Trips
- Football
Mary Picacio
San Antonio,Texas
Summary
Accomplished Unit Secretary with a proven track record at Methodist Specialty and Transplant Hospital, enhancing patient satisfaction through exceptional organizational skills and efficient management of medical records. Expert in healthcare industry protocols and EMR/EHR systems, I excel in high-pressure environments, significantly improving team productivity and patient care outcomes.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Unit Secretary
Methodist Specialty and Transplant Hospital
06.2019 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
Unit Clerk
St. Luke's Baptist Hospital
10.2006 - 04.2019
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Medical Unit Secretary
Methodist Specialty and Transplant Hospital
07.2002 - 10.2006
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Unit Clerk
University Hospital - University Health System
05.1995 - 07.2004
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
Education
No Degree - MEDICAL TRANSCRIPTION
STRATFORD CAREER INSTITUTE
Saint Albans, VT01-2019
Associate of Applied Science - Medical Specialization
Hallmark Universtiy
San Antonio, TX03-1988
No Degree -
Austin Community College
Austin, TX01-1982
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- Healthcare Industry Knowledge
- Unit secretary training
- EMR / EHR
- Medical Transcription
- Medical terminology proficiency
- Data Entry
- Supply Ordering
Certification
I am currently working on MY CERTIFICATION for a NATIONAL HEALTH UNIT COORDINATOR with the NATIONAL ASSOCIATION OF HEALTH UNIT COORDINATORS, INC. (NAHUC).
Interests
Timeline
Unit Secretary
Methodist Specialty and Transplant Hospital
06.2019 - Current
Unit Clerk
St. Luke's Baptist Hospital
10.2006 - 04.2019
Medical Unit Secretary
Methodist Specialty and Transplant Hospital
07.2002 - 10.2006
Unit Clerk
University Hospital - University Health System
05.1995 - 07.2004
I am currently working on MY CERTIFICATION for a NATIONAL HEALTH UNIT COORDINATOR with the NATIONAL ASSOCIATION OF HEALTH UNIT COORDINATORS, INC. (NAHUC).
No Degree - MEDICAL TRANSCRIPTION
STRATFORD CAREER INSTITUTE
Associate of Applied Science - Medical Specialization
Hallmark Universtiy
No Degree -
Austin Community College
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