Mary Pickering
Chaffee,NY
Summary
Dynamic leader with proven expertise in staff management and financial records oversight, honed at 7 Eleven Store and Best Western Meats of Hawaii. Excelled in enhancing team performance and customer service through effective training and conflict resolution. Achieved significant improvements in business performance and cost-efficiency, demonstrating a strong blend of analytical and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Manager
7 Eleven Store
South Wales, NY
03.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
Manager
Best Western Meats of Hawaii
Honolulu, HI
07.2001 - 03.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
Education
Medical Billing & Coding Certificate - Medical Billing & Coding
Brighton College
Phoenix, AZ06-2021
Regents Diploma - Mathematics, Science, and English (Regents)
Attica High School
Attica, NY06-1997
Skills
- Marketing
- Conflict resolution
- Performance management
- Financial records oversight
- Staff management
- Cross-functional team management
- Customer service
- Budget control
- Sales management
- Staff training and development
Timeline
Manager
7 Eleven Store
03.2022 - Current
Manager
Best Western Meats of Hawaii
07.2001 - 03.2021
Medical Billing & Coding Certificate - Medical Billing & Coding
Brighton College
Regents Diploma - Mathematics, Science, and English (Regents)
Attica High School