Summary
Overview
Work History
Skills
Timeline
Mary Pierce

Mary Pierce

Substance Use Counselor
Plymouth, Ma,MA

Summary

Provide superior patient/client care and executive support in a professional setting To employ my skills as a Patient Coordinator and administrative assistant by utilizing relevant training and past experience to patient care. To provide clerical assistance by utilizing extensive data entry, communication, and secretarial skills to contribute effectively to the company’s mission. To obtain a customer service position where I can maximize my people-oriented experience, communication skills, problem analysis and problem-solving abilities. I believe my positive interaction skills and my fourteen years of experience in customer and human services would be an asset to my employer. Profile: Self-motivated, efficient, accurate, punctual, and detail oriented Collaborates easily with co-workers and works well independently Friendly, polite, with a pleasant and clear telephone manner Organized and capable of prioritizing and multi-tasking in a fast-paced environment Maintains a flexible schedule with the ability to transition easily Ability to work under pressure

Overview

25
25
years of professional experience

Work History

Administrative Assistant/Recovery Navigator

Highpoint Treatment Center
01.2016 - Current
  • Verified insurance, requested prior authorizations and obtained approvals and verification
  • Collaborated with the Department of Public Health to verify patient insurance and ensure that data was current
  • Accurately tracked database of patient insurance and demographics
  • Utilized program and spreadsheet information for insurance statics and eligibility
  • Tracked and entered Medicaid ESM’s to the Department of Public Health and assisted with project to ensure data was accurately coded
  • Supervised reception area and handled all incoming new clients for ats and css units
  • Assisted with safety and medical protocols to ensure new clients had the appropriate care and accurate documentation needed for intake, as well as protected client rights and strict hippa guidelines
  • Organized and maintained schedule for outside AA/NA commitment meetings, visitors, and emergency chair car and ambulatory services
  • Multi tasked between coordinating with admissions, clinical staff and outside drop offs or donations
  • Responsible for taking detailed phone messages and transferring phone calls while managing clients safety and well being before completing intake process
  • Flexibility and the ability to prioritize daily tasks or unforeseen events, utilizing de escalation, motivational interviewing, and/or first aid or nursing triage.
  • Liaised between clients and vendors and maintained effective lines of communication.

Lead Peer Specialist, Family Partner

Community Counseling of Bristol County
01.2018 - 01.2021
  • Manage a caseload of individuals with severe mental health and substance use challenges, while providing intensive peer support and relapse intervention to promote community stability
  • Assist in implementing Individual Action Plan Interventions
  • Help persons served identify, understand and combat mental health related stigma and discrimination and help develop strategies to reduce self or internalized stigma
  • Provide on-going assessment, problem solving, coaching, skills training, support and environmental adaptations to assist persons served with activities that promote independence
  • Facilitated referrals and follow-ups for necessary medical care
  • Documented services including progress notes and group notes
  • Provided support and direction to fellow peer specialist on accs integrated team
  • Implemented and educated accs team members on peer and family partner ethics, person centered treatment, and community supports and resources..

Administrative Assistant to the Director and Assistant Teacher

Here We Grow Daycare
01.2013 - Current
  • Managed office and organized daily tasks for teachers and classrooms
  • Assisted classroom teachers as necessary in classroom activities
  • Responsible for ensuring all paperwork, procedures and building codes comply with state guidelines
  • Set-up policies and procedures and ensured that families and staff were aware of policies
  • Assisted director with scheduling, payroll, and parent and staff issues

Personal Care Attendant

South Shore ARC
01.2001 - 01.2015
  • Provided quality child care in individual and group environments to children with a wide variety of special needs

Receptionist

SleepHealth Centers
01.2009 - 01.2013
  • Managed patient check-in, directed clinic phone calls, addressed patient issues, and resolved billing/reimbursement discrepancies
  • Scheduled and coordinated medical authorizations and referrals in accordance with specific insurance guidelines
  • Completed HIPPA compliant chart preparation and performed quality control for patient clinic and lab scheduling
  • Mastered multiple complex medical scheduling and filing software
  • Abstracted, analyzed and condensed all paper charts to chartless internet-based storage software

Executive Assistant

Total Sleep
01.2007 - 01.2008
  • Assisted the Director of CPAP Sales and Marketing in a busy practice specializing in sleep disorder diagnosis and treatment
  • Coordinated appointments, took detailed messages and assisted with data Management projects
  • Responsible for daily operations including hiring, training, and supervising staff, billing, bookkeeping, payroll, and marketing promotions and sales

Store Manager

Tuxedo Time
01.1999 - 01.2007
  • Responsible for daily operations including hiring, training, and supervising staff, bookkeeping, payroll, and marketing promotions and sales

Skills

  • Computer Skills:
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Athena Healthnet, E-Clinical Works, Breiner, ADP, Salesforce
  • Professional Skills and Experience:
  • Human Rights Officer
  • Peer Specialist Certificate
  • Client/patient relationship management and executive administrative support
  • Managed detailed spreadsheets, scheduling and data entry
  • Experienced in staff training and responsible for call center accuracy
  • Accurately balanced large amounts of daily cash transactions and co-pays
  • Managed and maintained supplies in a timely and accurate manner

Timeline

Lead Peer Specialist, Family Partner - Community Counseling of Bristol County
01.2018 - 01.2021
Administrative Assistant/Recovery Navigator - Highpoint Treatment Center
01.2016 - Current
Administrative Assistant to the Director and Assistant Teacher - Here We Grow Daycare
01.2013 - Current
Receptionist - SleepHealth Centers
01.2009 - 01.2013
Executive Assistant - Total Sleep
01.2007 - 01.2008
Personal Care Attendant - South Shore ARC
01.2001 - 01.2015
Store Manager - Tuxedo Time
01.1999 - 01.2007

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Mary PierceSubstance Use Counselor