Mary Pirkle
Clinton
Summary
Knowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Warehouse Picker
CVS Distribution Center
Knoxville, TN
07.2021 - 05.2025
- Operated inventory management systems to track and locate products efficiently.
- Selected and packed merchandise accurately according to order specifications.
- Collaborated with team members to streamline picking processes and reduce errors.
- Trained new hires on warehouse procedures and safety protocols effectively.
- Implemented best practices for maintaining cleanliness and organization within the warehouse.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
Loan Officer
Sitel Call Center
Knoxville, TN
03.2020 - 04.2021
- Evaluated loan applications for creditworthiness and adherence to policies
- Guided clients through loan products, ensuring informed decisions
- Conducted thorough financial assessments to determine client eligibility
- Collaborated with underwriters to expedite loan processing and approvals
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Bakery Manager
The Fresh Market
Knoxville, TN
04.2015 - 03.2020
- Oversaw daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored staff on baking techniques and customer service excellence.
- Developed and implemented inventory management strategies to reduce waste.
- Analyzed sales data to identify trends, adjusting product offerings accordingly.
- Streamlined workflows, improving overall efficiency in bakery production processes.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Retail Department Manager
Hobby Lobby
Cleveland, TN
08.2006 - 01.2010
- Led daily operations to ensure optimal customer service and store presentation.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with upper management to set departmental goals and objectives.
- Resolved customer complaints efficiently, fostering a positive shopping experience.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
Garden Center Associate
K-Mart Store
Cleveland, TN
06.2000 - 08.2006
- Assisted customers with plant selection, providing expert advice on care and maintenance.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Trained new associates on product knowledge, customer service protocols, and operational procedures.
- Developed effective merchandising strategies to enhance product visibility and drive sales.
- Implemented process improvements that streamlined operations within the garden center environment.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
Education
Associate of Arts - Art
Cleveland Community College
Cleveland, TN04-2007
Associate of Science -
Bradley Central High School
Cleveland, TN06-2001
Skills
- Order picking and processing
- Product labeling
- Material handling
- Warehouse safety
- Workplace cleanliness
- Paperwork processing
- Record keeping
- Troubleshooting techniques
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Product management
- Clear communication
- Teamwork and collaboration
- Positive attitude
- Attention to detail
Timeline
Warehouse Picker
CVS Distribution Center
07.2021 - 05.2025
Loan Officer
Sitel Call Center
03.2020 - 04.2021
Bakery Manager
The Fresh Market
04.2015 - 03.2020
Retail Department Manager
Hobby Lobby
08.2006 - 01.2010
Garden Center Associate
K-Mart Store
06.2000 - 08.2006
Associate of Arts - Art
Cleveland Community College
Associate of Science -
Bradley Central High School