Mary Poindexter
Live Oak,FL
Summary
Dynamic Office Manager at M.L. Moody Inc. with expertise in office administration and invoicing. Proven ability to enhance operational efficiency through meticulous documentation and control. Recognized for exceptional attention to detail and effective vendor engagement, ensuring accurate financial management and timely payments. Committed to delivering outstanding results in fast-paced environments.
Overview
46
46
years of professional experience
Work History
Office Manager
M.L.Moody Inc
St Petersburg, FL
10.2005 - 07.2015
- Coordinated office operations and maintained office supplies for smooth functionality.
- Implemented filing systems and organized documents for easy access and retrieval.
- Assisted in budgeting and tracking expenses to support financial management efforts.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
Home Health Caregiver
Mrs. O'Brien
Treasure Island, FL
09.1993 - 03.1994
- Assisted clients with daily living activities and personal hygiene.
- Monitored and documented patients' vital signs and health status regularly.
- Communicated effectively with families regarding patient needs and updates.
- Provided companionship and emotional support to enhance client well-being.
- Ensured a clean, safe, and comfortable environment for clients at home.
- Coordinated transportation for clients to medical appointments and social activities.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
Banking Customer Service Representative
Barnett Bank
Treasure Island, FL
11.1979 - 06.1988
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on banking products and services to enhance understanding.
- Managed daily cash transactions and ensured accuracy in processing deposits.
- Collaborated with team members to streamline customer service operations.
- Maintained up-to-date knowledge of banking regulations and compliance requirements.
- Documented customer interactions and feedback for service improvement initiatives.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Conducted research into customer questions or problems using available resources.
- Performed general clerical duties such as filing documents related to customer accounts.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Verified customer signatures against signature cards on file at the branch.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Front Office Receptionist
Holiday Inn
St Petersburg Beach, FL
10.1973 - 10.1979
- Greeted and assisted visitors in a friendly and professional manner.
- Managed multi-line phone system to route calls efficiently.
- Maintained organized filing system for confidential documents.
- Coordinated office supplies inventory and placed orders as needed.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that front desk area was well organized at all times.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Greeted customers and visitors in a professional manner.
- Received payments from customers and processed credit card transactions accurately.
- Prepared invoices for customers according to company procedures.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Contributed to team effort by accomplishing related tasks as needed.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
Cashier
Lums Restaurant
St Petersburg Beach, FL
05.1969 - 09.1969
- Maintained accurate cash drawer and balanced at end of shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Offered customers carry-out service at completion of transaction.
Education
Associate of Science - Animal Technology
St Petersburg College
St Petersburg FL05-1973
Receptionist Diploma - Office Management
Bixby Business College
St Petersburg FL06-1969
High School Diploma -
Asbury Park High School
Asbury Park NJ06-1968
Skills
- Office administration
- Invoicing
- Bookkeeping
- Attention to detail
- Documentation and control
- Payroll and budgeting
- Payroll processing
- Billing
- Vendor engagement
- Banking operations
- Data entry
Accomplishments
- Banking: Employee of the month three times. Employee of the year 1983
- Presidents Honor List-St Petersburg College 1973
Timeline
Office Manager
M.L.Moody Inc
10.2005 - 07.2015
Home Health Caregiver
Mrs. O'Brien
09.1993 - 03.1994
Banking Customer Service Representative
Barnett Bank
11.1979 - 06.1988
Front Office Receptionist
Holiday Inn
10.1973 - 10.1979
Associate of Science - Animal Technology
St Petersburg College
Receptionist Diploma - Office Management
Bixby Business College
High School Diploma -
Asbury Park High School
Cashier
Lums Restaurant
05.1969 - 09.1969