Mary Polkus
retail management
Secane,PA
Summary
Accomplished Assistant Manager/Acting Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Rite Aid
Philadelphia, PA
02.2017 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped increase sales by 15 % this year.
Head Photo Manager
Walgreens
Philadelphia, PA
01.1998 - 09.2015
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Managed overstocking, restocking and inventory control procedures during every shift.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained store equipment, printers and fax machines.
- Developed film manually and digitally
- Edited several different kinds of pictures
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Increased sales by 35% during holiday doing photo session with Santa
Inventory Specialist Supervisor
Accucare Medical Inc
Philadelphia, 1410 Snyder Avenue
05.1994 - 02.1998
- Created databases and spreadsheets to improve inventory management accuracy 100%.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Supervised 12 inventory control personnel to support correct goods management and achievement of performance goals.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Monitored customer return shipments and communicated damages to manufacturer.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Created and established check-in, stock-picking and shipping procedures with about 15% of customers
- Monitored completeness, accuracy and compliance during inventory transactions
- Oversaw and motivated team of 12 employees in lab to increase efficiency by 15%
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
Bachelor of Science - Computer Information With Securities
Strayer University
Philadelphia, Pa09.2019
Associate of Science - Computer Networking And Telecommunications
ITT Technical Institute - Indianapolis
Indianapolis, INTechnical High School Diploma - Business Administration And Management
Edward Bok Area Vocational Technical School
Philadelphia, PA 09.1979 - 06.1984
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Analytical and Critical Thinking
- Marketing and doing planograms
- Organization and Time Management
- Self-Motivated
- Problem-Solving
- Attention to Detail
- Hard Worker
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Rite Aid
02.2017 - Current
Head Photo Manager
Walgreens
01.1998 - 09.2015
Inventory Specialist Supervisor
Accucare Medical Inc
05.1994 - 02.1998
Technical High School Diploma - Business Administration And Management
Edward Bok Area Vocational Technical School
09.1979 - 06.1984
Bachelor of Science - Computer Information With Securities
Strayer University
Associate of Science - Computer Networking And Telecommunications
ITT Technical Institute - Indianapolis