Mary Pope
Killeen,TX
Summary
Customer-oriented Store Manager offering over 33 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
33
33
years of professional experience
Work History
Retail Store Manager
Army Airforce Exchange
Fort Cavazos, TX
11.1990 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Supervised cash drawer balances and deposits of store receipts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Executed merchandising strategies to support store sales growth.
- Prepared and submitted nightly bank deposits.
- Prepared employee performance appraisals, providing actionable feedback.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, INSkills
- Team Development
- Relationship Building And Management
- Team Building And Leadership
- Partnership Building
Timeline
Retail Store Manager
Army Airforce Exchange
11.1990 - Current
High School Diploma -
Arsenal Technical High School
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