Mary Porter
Grand Prairie,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Remote Volunteer
Watchtower Bible And Tract Society Of New York
Arlington, TX
12.2010 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and skill updates.
- Guided troubled individuals to tools and resources necessary for healing.
- Tutored at various competency levels to help people with reading, and understanding the Bible.
- Developed construction skills by participating in several disaster relief projects.
- Approached issues proactively to best meet current and future community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
Customer Care
Hilton Reservations & Customer Care
Carrollton,TX
01.2011 - 01.2018
- Provide hotel guest with above-and-beyond service
- Answer high volume flow of back-to-back incoming calls for the hotel chain world-wide
- Maintain excellent attendance record, always starting on time
- Explained details regarding property, including restaurants, pool area, spa and fitness centers, and local attractions to help equip the guest for their stay
- Reduced call time, by effectively using the advanced training
- Focusing on up selling, knowing that this will help the guest enjoy our brand and their vacation.
Team Leader/Assistant Shift Manager
Copy Corps
Dallas
01.2003 - 01.2008
- Producing legal & trial exhibits for clients
- This included graphics & S2f
- Controlling all work flow coming into the production facility
- Maintaining labor under 20% a month & controlling the costs of goods
- (c.o.g.s.)
- Managing up to 15 employees at any given time
- Implemented training course for new hires in sales & production
- Maintaining & updating Best Practices on a continuous basis
- Generating $5000-$6000 in revenue per shift
- Recruiting
- Assuming responsibilities of Operations Managers when they were out sick or on vacation
- Collection calls
- Managing equipment maintenance
- Filled in as Business Manager twice a week
- ( Filing, answering phones, invoicing, preparing deposits & issuing checks.)
Document Specialist/QC
Ikon Legal Document Services
Dallas, TX
06.2002 - 01.2003
- Producing legal & trial exhibits for clients
- This included graphics & S2f
- Responsible for quality control of 4 specialists at one time
- Making sure all jobs were done according to clients instructions
- Managing work flow of all jobs entering production
- Maintaining inventory
- Bankruptcy Mailouts
- Fedex & Post Office deliveries.
Document Specialist/Team Leader
Omnidox
Kansas City, MO
02.2000 - 05.2002
- Producing legal & trial exhibits for clients
- This included graphics & S2f
- Responsible for quality control of 4 specialists at one time
- Managing work flow coming into the production facility
- Thorough understanding of all roles in production, in case needed to cover
- Managing equipment maintenance
- Managing labor.
Education
GED -
MO. Department of Education & Secondary Education
Kansas City, MO07.1998
Skills
- Team Collaboration
- Project Oversight
- Telephone Etiquette
- Community Service
- Attention to Detail
- Special Assignments
- Research
- Customer Relations
- Active Listening
- Microsoft Word
- Customer Service
- Overseeing Daily Activities
Timeline
Customer Care
Hilton Reservations & Customer Care
01.2011 - 01.2018
Remote Volunteer
Watchtower Bible And Tract Society Of New York
12.2010 - Current
Team Leader/Assistant Shift Manager
Copy Corps
01.2003 - 01.2008
Document Specialist/QC
Ikon Legal Document Services
06.2002 - 01.2003
Document Specialist/Team Leader
Omnidox
02.2000 - 05.2002
GED -
MO. Department of Education & Secondary Education