Mary Porter
Grand Prairie,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Remote Volunteer
Watchtower Bible And Tract Society Of New York
12.2010 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and skill updates.
- Guided troubled individuals to tools and resources necessary for healing.
- Tutored at various competency levels to help people with reading, and understanding the Bible.
- Developed construction skills by participating in several disaster relief projects.
- Approached issues proactively to best meet current and future community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
Customer Care
Hilton Reservations & Customer Care
01.2011 - 01.2018
- Provide hotel guest with above-and-beyond service
- Answer high volume flow of back-to-back incoming calls for the hotel chain world-wide
- Maintain excellent attendance record, always starting on time
- Explained details regarding property, including restaurants, pool area, spa and fitness centers, and local attractions to help equip the guest for their stay
- Reduced call time, by effectively using the advanced training
- Focusing on up selling, knowing that this will help the guest enjoy our brand and their vacation.
Team Leader/Assistant Shift Manager
Copy Corps
01.2003 - 01.2008
- Producing legal & trial exhibits for clients
- This included graphics & S2f
- Controlling all work flow coming into the production facility
- Maintaining labor under 20% a month & controlling the costs of goods
- (c.o.g.s.)
- Managing up to 15 employees at any given time
- Implemented training course for new hires in sales & production
- Maintaining & updating Best Practices on a continuous basis
- Generating $5000-$6000 in revenue per shift
- Recruiting
- Assuming responsibilities of Operations Managers when they were out sick or on vacation
- Collection calls
- Managing equipment maintenance
- Filled in as Business Manager twice a week
- ( Filing, answering phones, invoicing, preparing deposits & issuing checks.)
Document Specialist/QC
Ikon Legal Document Services
06.2002 - 01.2003
- Producing legal & trial exhibits for clients
- This included graphics & S2f
- Responsible for quality control of 4 specialists at one time
- Making sure all jobs were done according to clients instructions
- Managing work flow of all jobs entering production
- Maintaining inventory
- Bankruptcy Mailouts
- Fedex & Post Office deliveries.
Document Specialist/Team Leader
Omnidox
02.2000 - 05.2002
- Producing legal & trial exhibits for clients
- This included graphics & S2f
- Responsible for quality control of 4 specialists at one time
- Managing work flow coming into the production facility
- Thorough understanding of all roles in production, in case needed to cover
- Managing equipment maintenance
- Managing labor.
Education
GED -
MO. Department of Education & Secondary Education
Kansas City, MO07.1998
Skills
- Team Collaboration
- Project Oversight
- Telephone Etiquette
- Community Service
- Attention to Detail
- Special Assignments
- Research
- Customer Relations
- Active Listening
- Microsoft Word
- Customer Service
- Overseeing Daily Activities
Timeline
Customer Care
Hilton Reservations & Customer Care
01.2011 - 01.2018
Remote Volunteer
Watchtower Bible And Tract Society Of New York
12.2010 - Current
Team Leader/Assistant Shift Manager
Copy Corps
01.2003 - 01.2008
Document Specialist/QC
Ikon Legal Document Services
06.2002 - 01.2003
Document Specialist/Team Leader
Omnidox
02.2000 - 05.2002
GED -
MO. Department of Education & Secondary Education
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