Mary Powell
Summary
Task-oriented with precise expectations and high performance standards. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethic Resourceful in the completion of projects, effective at multi-tasking to communicate with all levels of management.
Overview
12
12
years of professional experience
Work History
Front Desk Specialist
EyeCare Partners
06.2024 - 09.2024
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Medical Assistant/Front Desk
St. Vincent Primary Clinic
06.2020 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Program Assistant
CHILD DEVELOPMENT CENTER - Little Creek Nas
03.2019 - 07.2019
- Assisted with planning and coordinating day-to-day and special program activities.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Established daily routines to provide structure and predictability for children under care.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
Program Assistant
NORTHWEST CHILD DEVELOPMENT CENTER
07.2017 - 03.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Child Care Site Director
CREATIVE SCHOOL AGE CHILD CARE
07.2016 - 06.2017
- Collaborated with parents and staff to address individual needs of each child, resulting in improved overall development.
- Developed and maintained a safe, nurturing environment for children by enforcing strict safety guidelines and daily inspections.
- Facilitated smooth transitions for incoming families by conducting informative orientations for new enrollees and their parents.
- Enhanced children''s learning experiences by implementing age-appropriate activities and educational programs.
Program Assistant/Front Desk
YOUTH CENTER NAVAL AIR STATION
01.2013 - 07.2016
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Education
Program In Medical Assistant - Medical Assisting/Adminstrative
Fortis College
Orange Park, FL08.2020
High School Diploma -
Deep Creek High School
Chesapeake, Virginia06.1991
Skills
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Trustworthy, discreet, and ethical
- Resourceful in project completion and effective at multitasking
- Basic knowledge of medical terminology
- Administrative tasks such as front desk duties, phone calls, money collection, appointment scheduling, meeting coordination, calendar management
- Greeting visitors and directing them to appropriate locations
- Ongoing training for job skill enhancement
- Routing phone calls and handling internal correspondence
- Patient rooming activities: vital signs recording (T,P,R,BP), height/weight measurement,symptom recording,patient screening, exam preparation,routine/specialty examination assistance, medication/immunization record maintenance
- Medication administration: parenteral medication administration site selection, order verification, proper dose preparation/administration techniques knowledge
- Patient greeting/verification/updating information/co-payment collection
- Appointment scheduling/admissions/procedures management
- Medical record preparation/filing/inventory/documentation/maintenance using electronic health record software system
- Sensitivity/professionalism in handling financial issues with patients Pre-certifications/pre-authorizations processing Insurance forms processing/coding medical charges
Timeline
Front Desk Specialist
EyeCare Partners
06.2024 - 09.2024
Medical Assistant/Front Desk
St. Vincent Primary Clinic
06.2020 - 08.2023
Program Assistant
CHILD DEVELOPMENT CENTER - Little Creek Nas
03.2019 - 07.2019
Program Assistant
NORTHWEST CHILD DEVELOPMENT CENTER
07.2017 - 03.2019
Child Care Site Director
CREATIVE SCHOOL AGE CHILD CARE
07.2016 - 06.2017
Program Assistant/Front Desk
YOUTH CENTER NAVAL AIR STATION
01.2013 - 07.2016
High School Diploma -
Deep Creek High School
Program In Medical Assistant - Medical Assisting/Adminstrative
Fortis College
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