MARY PRATT RACKERS
Kenmore
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support growth and organizational goals.
Overview
30
30
years of professional experience
Work History
ICS - NW Regional, Dept 16
Costco
Issaquah
04.2025 - Current
- Monitored database systems for prompt preparation and delivery of customer orders.
- Managed supplier relationships for timely reordering and efficient inventory replenishment.
- Directed physical inventory counts to ensure compliance with company standards.
- Researched discrepancies, adjusting inventory records as necessary.
- Developed strategies to minimize excess inventory while improving operational efficiency and decreasing overstocks.
- Contributed to selection and implementation of new inventory.
- Participated in vendor negotiations to secure favorable pricing and contract terms.
Senior Mortgage Broker
Washington First Mortgage and others
Kirkland
04.1996 - Current
- Advised clients on optimal financing options based on individual financial situations and market conditions.
- Analyzed all client files to identify issues, addressing concerns prior to submission for streamlined processing, avoidance of delays and prevention of transaction delays.
- Resolved applicant issues promptly by leveraging product knowledge and customer service strategies.
- Maintained strong relationships with clients and wholesale teams through effective communication and personalized service.
- Managed high volumes of business by coordinating appointments and communications across all contract parties.
- Followed up with past clients and networking partners to sustain rapport and generate referrals.
- Trained Assistants and Processors while fostering a collaborative working environment among team members.
Travel Associate
Costco Travel
Issaquah
01.2024 - 04.2025
- Advised, researched and booked and updated complex and large-scale domestic travel packages, offering insights from personal travel and airline experience on hotel accommodations, transportation options, sightseeing activities, and other convenience issues for increased enjoyment of travel.
- Have earned twelve Member Compliments, three Co-worker Shout-outs from the Air Department for going above and beyond, and an average score of 99.35% on call monitoring to date.
- Spearheaded the Earth Day HI Clean-Up Event and am currently working with the King Co. Adopt-A-Road Program and our Volunteer Dept to line up a location for Costco Corp.
Cashier Assistant and Cashier-Front End
Costco
Lynnwood
07.2023 - 01.2024
- Assisted with Front End, Cashiering, Clothing, Membership and Visa Sign-up Drives, Outdoor Carts, Member Services, Warehouse Safety Inspections and Front-End Food Sales, and obtained Certification for the Travel Ambassador Program.
- Worked independently as the Go-To solo processor for return of retail items to the shelves for resale.
Education
Bachelor of Arts (B.A.) - Economics and Finance
Marquette University
Milwaukee, WI12.1989
Skills
- Analytical skills and problem solving
- Booking systems management
- Travel planning expertise
- Market analysis proficiency
- Geographical awareness
- Client relationship management
- Adaptability and flexibility
- Team leadership
- Time management
- Customer service excellence
- Attention to detail
- Multitasking abilities
- Interpersonal skills
Timeline
ICS - NW Regional, Dept 16
Costco
04.2025 - Current
Travel Associate
Costco Travel
01.2024 - 04.2025
Cashier Assistant and Cashier-Front End
Costco
07.2023 - 01.2024
Senior Mortgage Broker
Washington First Mortgage and others
04.1996 - Current
Bachelor of Arts (B.A.) - Economics and Finance
Marquette University