MARY B. PROCTOR
New Bern,NC
Summary
Looking for a challenging career in which demands the best of professional ability in terms of technical and analytical skills, and helps in broadening and enhancing current skills and knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
CMIT SOLUTIONS OF CHARLESTON
01.2022 - Current
- Identifying and resolving any urgent customer service requests, issues or complaints
- Develop and implement routines and processes for employees to follow
- Oversee all customer service activity
- Site-wide dispatching and ticket management
- Dashboard and widget creation for system usage
- Auditing all systems for billing/accuracy
- Customer success documentation/reporting for QBR meetings
- RMM administrator: patching, device maintenance, etc
- MSP contract review/reporting
- Help plan long-term IT projects and strategies
- Coordinate and schedule resources for service requests
- Manage activities of all technicians
- Maintain company SLA and metrics by crafting detailed reports and managing workflow of all service requests
- Assist technicians with customer communications (reviewing emails/drafts)
- Ensuring all timesheets and expense reports are up to date and submitted for all employees
Business Office Associate
CARMAX
08.2014 - 05.2017
- Developing associates
- Delivering an unrivaled customer experience
- Signing and delivering all customer contracts for vehicle sales and purchases
- SCDMV software administrator
Education
Bachelors of Science - Computer Science, Criminal Justice
Charleston Southern University
Charleston, South CarolinaSkills
- Programming / Web: C, JavaScript, CSS, HTML, Java, Perl, Python
- Database / DBMS: SQL, Microsoft SQL and Access
- Operating Systems: UNIX, MS Windows, VMware, Linux
- Integrated Development Environments: Microsoft Visual Studio, Eclipse, Chrome Development tools
TECHNICAL SKILLS:
- Testing, Debugging, and Documentation
- User Interface Design
- Able to analyze a problem, and identify and define the computing requirements appropriate to its
- Solution
- An ability to function effectively on teams to accomplish a common goal
Affiliations
- Lambda Alpha Epsilon - Criminal Justice Association
- CSU Cyber Security Unit
- CyberSEED Competed Fall 2015
- Palmetto Cyber Defense Competition Competed Spring 2016
Timeline
Customer Service Coordinator
CMIT SOLUTIONS OF CHARLESTON
01.2022 - Current
Business Office Associate
CARMAX
08.2014 - 05.2017
Bachelors of Science - Computer Science, Criminal Justice
Charleston Southern University
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