Mary Pryor
Indianapolis,IN
Summary
Sociable Server offering 6 years of experience delivering friendly, prompt service to customers. Energetic attitude and working well with others to get the job done! Always a smile on my face, even when it gets tough! Great at multitasking and communicating with others.
Overview
7
7
years of professional experience
Work History
Server
Carrabba's Italian Grill - Bloomin' Brands
Southport, IN
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Manager
Elev8 Smoke Shop
Norwood, OH
07.2021 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Server
Outback Steakhouse - Bloomin' Brands
Cincinnati, OH
06.2021 - 08.2021
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Carrabba's Italian Grill - Bloomin' Brands
Deerfeild, OH
05.2020 - 06.2021
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Host
Outback Steakhouse - Bloomin' Brands
Kenwood, OH
08.2017 - 05.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Indian Hill High School
Cincinnati, OH05-2016
Some College (No Degree) - Special Education
Xavier University
Cincinnati, OHSkills
- Guest Engagement
- High-volume dining
- Menu knowledge
- Dining customer service
- Team Player
- Problem-Solving
- Multitasking
- Adaptability
- Professionalism
- Cool Under Pressure
- Adaptable and Flexible
Timeline
Server
Carrabba's Italian Grill - Bloomin' Brands
10.2023 - Current
Manager
Elev8 Smoke Shop
07.2021 - 10.2023
Server
Outback Steakhouse - Bloomin' Brands
06.2021 - 08.2021
Server
Carrabba's Italian Grill - Bloomin' Brands
05.2020 - 06.2021
Host
Outback Steakhouse - Bloomin' Brands
08.2017 - 05.2021
High School Diploma -
Indian Hill High School
Some College (No Degree) - Special Education
Xavier University
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