Mary Pugh
Team Member
Bristow,VA
Summary
Reliable and experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
26
26
years of post-secondary education
Work History
LifeCafe Team Member
Lifetime Athletic Club
6 2024 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
Team Lead
Swirlies Soft Serve
7 2020 - 8 2021
- Delivered quality customer service while cultivating customer relationships.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Answered calls from potential customers, answering questions and providing accurate information.
Team Lead
Duck Donuts
8 2022 - 5 2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Education
Bachelor of Arts - English
The Catholic University of America
Washington, DC 05.2001 - 05.2027
High School Diploma -
Seton High School
Manassas, VASkills
Interpersonal Communication
Written Communication
Client relationship management
Tactful conflict resolution
Staff training and motivation
Google Applications
Microsoft Applications
Opening and Closing Procedures
Call Center Operations
Customer Service
Equipment Operation
Staff education and training
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Bachelor of Arts - English
The Catholic University of America
05.2001 - 05.2027
LifeCafe Team Member
Lifetime Athletic Club
6 2024 - Current
Team Lead
Swirlies Soft Serve
7 2020 - 8 2021
Team Lead
Duck Donuts
8 2022 - 5 2023
High School Diploma -
Seton High School