Mary Pye
Las Vegas,NV
Summary
I desire a remote position within a company where I may use my 40+ years of experience of attaining and surpassing set goals with my time management, organizational skills, communication expertise and proficiency in customer relations in a remote location position only. Skilled professional with experience in technical support for solar residential products. Exceptional interpersonal and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technically proficient in Microsoft Office 365 Suite.
Overview
38
38
years of professional experience
Work History
Executive Resolution Outbound Specialist
Tesla, Inc.
04.2018 - 04.2024
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions while maintaining empathy toward customers' needs.
- Outgoing calls and online communications with occasional incoming phone calls from customers and identified issues.
- Conducted thorough root cause analysis for recurring issues, leading to long-term solutions implementation.
- Managed high-priority cases, ensuring timely resolution and positive outcomes.
- Collaborated with cross-functional teams to develop effective strategies for issue resolution. Served as a liaison between clients and internal departments.
- Provided guidance and support to Customer Service Representatives in addressing consumer issues while in a remote work from home position.
Quality Assurance Specialist
Advance Auto Parts
02.2017 - 03.2018
- Assure ongoing compliance with quality and industry regulatory requirements
- Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations to meet the quality standards
- Experience applying electronics/mechanical quality assurance principles, concepts and methodology when analyzing products or services
- Develop, recommend and monitor corrective and preventive actions.
Advertising & Marketing Executive
Ballantine Communications Inc.
09.2011 - 11.2016
- Coordinates, organizes and schedules advertising for 7 phonebooks, print and online
- Creates, modifies and monitors online client advertisements
- Marketing master at utilizing available tools to promote businesses by developing a customized, strategic advertising plan for every advertiser
- Forging professional relationships by viewing each business as though I am a partner in the business
- Strengthen customer relations by staying current with changes in online advertising, evaluating the needs of the client, providing marketing solutions for those needs, tracking the results of the campaign and reporting those results to each business.
Senior District Executive
Boy Scouts of America
08.2007 - 08.2011
- Manager of three area District Executives
- Program director and trainer for excellence in leadership program
- Database input and upkeep for three regional areas with over 3,000 youth and 5,000 adults
- Training leader for wilderness survival
- Training instructor for American Red Cross
- Serving as the chief administrator to enforce policies, maintain database for the monetary accounting for District's members
- Organize activities, execute reports, coordinate and oversee District functions
- Fundraising and membership recruitment are essential tasks I performed daily.
Major Accounts Supervisor/Retail Supervisor
Albuquerque Journal
02.1993 - 08.2007
- Staff supervisor of account representatives
- Training instructor for effective selling practices
- Develop and maintain schedules for multi-million dollar accounts
- Duties include interfacing with various agencies, maintaining accuracy in billing, and attending to the services for each client
- Time management, multi-tasking and the ability to coordinate efforts by several different departments are in my skill set.
Vice President Finance, Senior Account Executive
Image Marketing/Public Relations Agency
12.1985 - 02.1993
- Responsibility of agency financials
- Developing and organizing promotional events
- Hiring all sub-contractors; creating marketing action plans
- Conducting contract negotiation and implementation
- Producing quarterly reviews of agency productivity.
Education
Skills
- Client Relations
- Sales Team Leader & Trainer
- Project Management
- Continuing Process Improvement
- Strategic Planning
- Budget and Cost Preparation/Control
References
References available upon request.
Timeline
Executive Resolution Outbound Specialist
Tesla, Inc.
04.2018 - 04.2024
Quality Assurance Specialist
Advance Auto Parts
02.2017 - 03.2018
Advertising & Marketing Executive
Ballantine Communications Inc.
09.2011 - 11.2016
Senior District Executive
Boy Scouts of America
08.2007 - 08.2011
Major Accounts Supervisor/Retail Supervisor
Albuquerque Journal
02.1993 - 08.2007
Vice President Finance, Senior Account Executive
Image Marketing/Public Relations Agency
12.1985 - 02.1993