Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Qahwijian

Blainville,QC

Summary

Dynamic Sales Administrative Coordinator with proven expertise at A.B.C Medical in optimizing sales processes and enhancing customer relationships. Skilled in CRM software and effective multitasking, I excelled in managing proposal deadlines and facilitating seamless onboarding, resulting in improved team performance and customer satisfaction. Strong communicator dedicated to fostering lasting partnerships.

Sales administrative professional with strong background in supporting sales teams and optimizing operational efficiency. Skilled in coordinating schedules, managing documentation, and streamlining communication processes. Known for fostering collaboration and driving results through adaptability and reliability. Data analysis, and project management, with focus on achieving team goals and enhancing productivity.

Overview

14
14
years of professional experience

Work History

Sales Administrative Coordinator

A.B.C Medical
03.2017 - 08.2024
  • Provided critical support during high-pressure sales cycles by managing proposal deadlines, coordinating resources, and maintaining clear communication channels between all involved parties.
  • Facilitated seamless onboarding experiences for new hires by coordinating training sessions tailored to individual learning needs within their specific roles or territories.
  • Managed Doctors database with meticulous attention to detail, allowing for targeted marketing efforts and improved customer relationships.
  • Provided exceptional customer service to both internal and external stakeholders, fostering long-lasting business partnerships.
  • Optimized internal resources by managing schedules for multiple traveling sales representatives while maximizing territory coverage effectiveness.

Customer Service Representative

Rogers Communications
01.2013 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Point of Sale Supervisor

Pharmaprix
02.2011 - 01.2014
  • Monitored cashier performance, providing constructive feedback and coaching to drive continuous improvement in customer service and transaction accuracy.
  • Promoted a positive work culture, fostering teamwork and open communication among point of sale staff members.
  • Analyzed sales data, identifying trends and offering recommendations for maximizing profitability at the point of sale level.
  • Enhanced customer satisfaction by efficiently managing point of sale transactions and addressing customer concerns.

Education

Cite Des Jeunes
Vaudreuil-dorion

GED -

Centre De Formation Et De Placement En Sante
4625 Beaubien Est Montreal

GED -

Isd
55 Marie-de-l'incarnation

Skills

  • Effective multitasking
  • Sales support
  • CRM software expertise
  • Performance tracking
  • Administrative tasks
  • Marketing support
  • Strong organization
  • Microsoft office
  • Invoice processing
  • Document preparation
  • File management
  • Salesforce proficiency
  • Inventory coordination
  • Meeting scheduling
  • Calendar management
  • Sales analysis
  • Estimate preparation
  • Contract review
  • Vendor service coordination
  • Salesforce tracking
  • Office equipment
  • Email management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Effective communication
  • Active listening
  • Decision-making
  • Customer service management
  • Relationship building
  • Phone and email etiquette
  • Data entry

Languages

English
Native or Bilingual
French
Native or Bilingual
Armenian
Native or Bilingual
Arabic
Limited Working

Timeline

Sales Administrative Coordinator

A.B.C Medical
03.2017 - 08.2024

Customer Service Representative

Rogers Communications
01.2013 - 02.2017

Point of Sale Supervisor

Pharmaprix
02.2011 - 01.2014

Cite Des Jeunes

GED -

Centre De Formation Et De Placement En Sante

GED -

Isd

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Mary Qahwijian