Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern
Mary Quillen

Mary Quillen

931-628-4089
Hohenwald,TN

Summary

I have worked at a Call Center, as Administrator Assistant, operated my own business, as Independent Insurance Agent and as a Insurance Examiner, both jobs was my business, as an independent operator. In bound calls, cold calls, responsible for all my own paperwork and appointment setting. Eager to apply years of success in administrative roles. Well-versed in managing calls, appointments and paperwork with efficiency and quality. Hardworking and eager to assist with meeting team objectives in a dynamic environment.

Meticulous administrative professional bringing demonstrated success in managing office operations, including processing orders, monitoring inventory and collaborating with management to foster efficiency. Accustomed to handling multiple orders and liaising with other professionals to deliver superior service

Maintain high-volume office environments by efficiently coordinating files, appointments and other company needs. Proven skills in Customer fast pace environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize satisfaction. Dedicated to organization and collaboration with over 20 years multi level industries. Trained in Software with many years of expertise skills.

Efficient administrative professional offering numerous years of commendable performance in various roles. Aiming to utilize strong knowledge of business operations and a skill for building rapport to contribute value to a dynamic professional team.

Versatile Administrative professional well-versed in office practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in various Software. Hardworking with top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of customers and assignments. Meticulous in completing assignments and always ready to help team members.

Astute administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Enthusiastc and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding procedure and training.Motivated to learn, grow and excel..

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Meticulous attention to detail with multiple years of experience in customer retention and insuatry skills and typing. Committed to streamlining organizational procedures to optimize office settings.

Methodiical, eager to apply numerous years of success in administrative roles. Well-versed in managing calls, appointments and paperwork with efficiency and quality. Hardworking and eager to assist with meeting team objectives in a dynamic healthcare environment.

Committed toscheduling work and follow-up appointments, as well as processing paperwork for any company or client. Quick-learning and proactive with a proven history of going above and beyond to foster excellent client care. Adept at fostering efficiency operations and communicating effectively to minimize errors.

Overview

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1

20

27
27

Years of professional experience 27

Work History

Unit Secretary

Maury Regional Hospital
Columbia, TN
04.2010 - 02.2012
  • Managed incoming calls and directed to appropriate department.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Monitored inventory levels and advised management of need for replenishment.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Processed lab paperwork and requests according to physicians' orders.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Owner/Operator

Self Employed Web
Hohenwald, TN
07.2005 - 01.2012

Independent Insurance Agent

Self-employeed
Hohenwald , TN
09.1990 - 01.2009
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Approached potential clients by using direct marketing mailings and phone contacts.

Education

Medical Transcriptions, Office Manager - Medical Transcription

Columbia State Community College
Columbia, TN
01.1997

Skills

  • Certified Medical Administrative Specialist
  • Call Transfers
  • Medical Report Preparation
  • Data Entry Software
  • Lab Test Protocols
  • Incoming Call Management
  • Office Supplies and Inventory
  • Patient Database Management
  • Medical Billing Protocol
  • Nursing Unit Operations
  • Follow-Up Appointment Scheduling
  • Unit Loading
  • Patient Chart Maintenance
  • Incoming Call Reception
  • Heart Monitoring
  • Patient Referral
  • Office Management
  • Referral Verification
  • Medical Records Verification
  • Patient Health Information Access
  • Patient Admission
  • Adaptable and Flexible
  • Office Coordination
  • Calendar and Appointment Management
  • Documentation Review
  • Message and Report Transcription
  • Teamwork and Collaboration
  • Outpatient Procedures
  • Scheduling Tests and Procedures
  • Computer Proficiency
  • Collecting Patient Specimens and Tests
  • Prescription Refills

Accomplishments

I have worked in Call Centers. Taking incoming calls regarding complaints and communication with clients to assist in reconciliation and customer retention.


Independent Contractor for Life Insurance Company’s performing Insurance Physicals, collecting health information, doing ekg, blood draw and urine specimen. Processed paperwork, prepared blood and urine samples and sent to Lab



Insurance Agent for life, health, home and auto. Worked for State Farm Insurance until I became an Independent Agent.

Timeline

Unit Secretary

Maury Regional Hospital
04.2010 - 02.2012

Owner/Operator

Self Employed Web
07.2005 - 01.2012

Independent Insurance Agent

Self-employeed
09.1990 - 01.2009

Medical Transcriptions, Office Manager - Medical Transcription

Columbia State Community College
Mary Quillen931-628-4089