MARY RAFFERTY
Red Bank
Summary
Dynamic in customer engagement and exceptional service, demonstrated through roles at notable employers like Nothing Bundt Cakes. Proficient in cash handling and maintaining cleanliness standards, I excel in creating memorable guest experiences. My strong work ethic and ability to collaborate effectively underpin my success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/ Food Runner
Bacchus
New Paltz
01.2026 - Current
- Assisted guests with menu selections and dietary restrictions.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments efficiently.
- Provided excellent customer service to ensure satisfaction.
Server
LIFETIME FITNESS
Middletown
05.2024 - 08.2025
- Greeted and accommodated guests, building positive experience from first interaction.
- Jotted down customer orders and promptly delivered food and drinks.
- Used focus and memorization skills to keep track of tables and remember orders.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Swept and mopped floors and removed trash.
- Seasonal Work
Guest Service Representative
NOTHING BUNDT CAKES
Shrewsbury
08.2022 - 08.2023
- Assisted guests in decorated cake orders by employing an understanding of cake flavors and decorations.
- Maintaining a positive attitude to ensure a pleasant store experience.
- Using a POS system as well as cash handling.
- Assisted in the creation of boxes and decorations for cakes.
- Maintained a clean store environment.
Associate
PANERA
Middletown
09.2021 - 04.2022
- Developed strong customer service skills through daily interactions with customers.
- Prepared pastries and breads for customers.
- Took orders through a POS system.
- Rotated coffee pots on a two-hour basis.
- Made drinks such as smoothies, espresso, and coffees.
Education
Bachelor of Arts (B.A.) - History and Film
SUNY New Paltz
New Paltz05-2027
Skills
- Strong Work Ethic
- Cash Handling
- Memory retention
- Safe Food Handling
- Exceptional customer service
- Guest Engagement
- Cleanliness standards
- Food Running
- Suggestive Selling
Timeline
Server/ Food Runner
Bacchus
01.2026 - Current
Server
LIFETIME FITNESS
05.2024 - 08.2025
Guest Service Representative
NOTHING BUNDT CAKES
08.2022 - 08.2023
Associate
PANERA
09.2021 - 04.2022
Bachelor of Arts (B.A.) - History and Film
SUNY New Paltz