Mary Ramirez
Missouri City,Texas
Summary
Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Specs Finer Foods and Liquor. Proven ability to handle high volumes of transactions accurately while enhancing customer satisfaction. A quick learner and team player, committed to maintaining cleanliness and a welcoming environment.
Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
Overview
5
5
years of professional experience
Work History
Front End Cashier
Specs Finer Foods and Liquor
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Hostess and Busser
Davis Street Hermann Park
09.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Albi Restaurant and Lounge
05.2023 - 09.2023
- Oversaw server balance and table turnover to ensure that guests were properly seated and satisfied.
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons.
- Maintained accurate wait list quotes while efficiently directing the seating of guests' parties.
- Collaborated with front-of-house to reposition tables and rearrange seating to accommodate groups with special needs.
- Maintained high customer service standards during high volume, fast-paced operations.
Hostess/Busser
Guard And Grace
06.2022 - 05.2023
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Restaurant Hostess
North Italia
05.2020 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
No Degree - General Studies
Delgado Community College
New Orleans, LACertificate - General Studies
Grace King High School
Metairie, LA05-2000
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Team player attitude
- Customer service
- Cash handling expertise
- Shelf stocking
- Handling complaints
- Cleanliness and hygiene
- Currency counting
- Payment processing
Timeline
Front End Cashier
Specs Finer Foods and Liquor
10.2023 - Current
Hostess and Busser
Davis Street Hermann Park
09.2023 - 10.2023
Restaurant Hostess
Albi Restaurant and Lounge
05.2023 - 09.2023
Hostess/Busser
Guard And Grace
06.2022 - 05.2023
Restaurant Hostess
North Italia
05.2020 - 06.2022
No Degree - General Studies
Delgado Community College
Certificate - General Studies
Grace King High School
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