Mary Ramos Lutey
Homestead,USA
Summary
Seasoned Urgent Care Nurse II at Community Health of South FL, Inc., skilled in delivering patient-centered care and excelling in telemedicine. Bilingual in English and Spanish, with a strong proficiency in advanced EHR systems to optimize patient outcomes. A collaborative professional known for effective care prioritization, contributing to enhanced clinical efficiencies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Urgent Care Nurse II
Community Health of South FL, Inc
Homestead, FL
08.2023 - Current
- Delivered high-quality, patient-centered care by assessing, triaging, and prioritizing urgent care patients based on clinical severity, ensuring timely interventions and optimal outcomes
- Administered medications, treatments, and diagnostic procedures, following evidence-based protocols and maintaining strict adherence to patient safety standards
- Conducted diagnostic tests, interpreted results, and delivered clear, compassionate explanations to patients, promoting understanding and compliance
- Played a pivotal role in a multidisciplinary healthcare team, collaborating with physicians, physician assistants, and support staff to ensure coordinated care for complex medical cases
- Responded swiftly to medical emergencies, delivering immediate life-saving interventions and stabilizing patients for further treatment
- Delivered remote telehealth consultations, conducting comprehensive patient assessments, providing treatment recommendations, and managing follow-up care through telemedicine platforms
- Drove continuous improvement by actively participating in quality improvement initiatives, contributing to the enhancement of patient satisfaction, care efficiency, and clinical outcomes
- Expertly navigated Meaningful Use (MU) certified EHR systems (Citrix, Epic), ensuring accurate and timely documentation of patient information while maintaining compliance with all regulatory standards
- Processed insurance prior authorization requests and collaborated with pharmacies to facilitate timely prescription refills, improving patient access to medications
- Apply understanding of medical terminology and disease processes to interpret medical/clinical records
- Review and validate diagnostic/procedure/service codes to ensure their relevance and accuracy, as applicable
- Knowledge of HEDIS specifications and data collection
Family Medicine Medical Assistant
Community Health of South FL, Inc
Homestead, FL
01.2012 - 08.2023
- Managed patient intake and clinical preparation for visits, including collecting medical histories, vital signs, and updating patient records in EHR systems to ensure smooth transitions between care teams
- Worked closely with physicians to develop individualized care plans, educating patients on treatment protocols, medications, and follow-up instructions to empower them in their health journey
- Facilitated prescription management by liaising with pharmacies, resolving medication discrepancies, and ensuring continuity of care through timely prescription refills
- Knowledge of HEDIS specifications and data collection
- Conducted insurance verifications and managed pre-certification and prior authorization processes, ensuring compliance with insurance requirements and minimizing patient delays
- Played a key role in infection control, adhering to strict protocols and maintaining a safe environment for patients and staff, particularly during the COVID-19 pandemic
- Supported diagnostic testing and specimen collection, contributing to accurate diagnosis and patient care plans
- Assisted in the implementation of new clinical workflows and patient-centric strategies, helping to improve patient engagement and overall satisfaction
- Preparation of pre-operative documents and follow up status on referrals
Medical Assistant
All Family Care Center
Homestead, FL
05.2010 - 01.2012
- Conducted comprehensive patient intake, including physical assessments and vital sign monitoring, ensuring accurate documentation and timely processing of patient data
- Provided direct patient education on medications, treatments, and physician instructions, fostering positive patient outcomes and compliance
- Managed front-office responsibilities, including appointment scheduling, patient communications, and insurance verification, ensuring operational efficiency and patient satisfaction
- Maintained patient charts and clinical documentation, ensuring seamless communication between medical teams and supporting high standards of care delivery
Education
Bachelors of Nursing -
The College of The Florida Keys
Key West, FL12.2024
Associates in Science - Nursing
The College of The Florida Keys
Key Largo, FL05.2023
Some College -
Miami Dade College
Homestead, FL01.2014
Medical Assistant Program -
Robert Morgan Educational Center
Miami, FL07.2009
High School Diploma -
Robert Morgan High School
Miami, FL06.2009
Skills
- Fluent in English and Spanish
- Proficient in EHR systems: Citrix, Epic, and others
- Excellent verbal and written communication skills
- Documentation review
- Medication administration
- Advanced Computer Proficiency
- Care plans
- Acute care
- Experienced with telemedicine platforms for remote care
- Ability to assess, prioritize, and manage care effectively
- EHR documentation
- Patient management
Certification
- Registered Nurse (RN), State of Florida/Multistate RN
- CPR
- Registered Medical Assistant
References
Available Upon Request
Volunteer Experience
Miami Beach Community Health Center, Data Input, 06/01/06
Languages
- English
- Spanish
Timeline
Urgent Care Nurse II
Community Health of South FL, Inc
08.2023 - Current
Family Medicine Medical Assistant
Community Health of South FL, Inc
01.2012 - 08.2023
Medical Assistant
All Family Care Center
05.2010 - 01.2012
Bachelors of Nursing -
The College of The Florida Keys
Associates in Science - Nursing
The College of The Florida Keys
Some College -
Miami Dade College
Medical Assistant Program -
Robert Morgan Educational Center
High School Diploma -
Robert Morgan High School
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