MARY RAMSAY
Memphis,USA
Summary
Proven ability to work collaboratively and adapt to evolving client needs. Skilled in eyebrow shaping, tinting, and customer service. Known for reliability, consistency, and achieving outstanding results.
Scrupulous Arch Expert with over 3 years of experience. Adept at making clients feel comfortable and educated about eyebrow care processes. Fantastic eye for detail and the ability to work with any client.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefit Arch Expert
Ulta Salon and Cosmetics
Germantown, TN
10.2022 - Current
- Developed tailored brow shaping techniques to enhance client satisfaction and service quality.
- Collaborated with team members to maintain high standards of sanitation and product organization.
- Trained junior staff on best practices in brow artistry and customer engagement strategies.
- Analyzed client feedback to refine service offerings and improve overall experience.
- Managed inventory levels for brow products, ensuring availability and reducing waste.
- Conducted regular workshops to educate clients on at-home eyebrow maintenance techniques.
- Developed customized arch plans based on facial structure analysis and client preferences, ensuring high-quality results tailored to individual needs.
- Established trust and rapport with clients of diverse backgrounds by demonstrating cultural sensitivity and a genuine interest in their unique needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and techniques.
- Increased salon revenue with upselling techniques for additional services and products.
- Leveraged social media platforms effectively to showcase work samples, garner positive reviews, and attract new clients.
- Developed and implemented promotional campaigns, increasing client retention and service bookings.
- Educated clients on at-home skincare routines, promoting long-term skin health and product loyalty.
Student
Empire Beauty School
Memphis, TN
03.2022 - 07.2022
- Educated in field of Esthetics as well as how to manage and maintain a spa setting to State standards and beyond
- Provided exceptional customer service to clients, ensuring a welcoming atmosphere during appointments.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation protocols.
- Researched current beauty trends and techniques to enhance client recommendations and service offerings.
- Developed strong communication skills through client consultations, effectively assessing individual needs and preferences.
Sales Lead/Sales Associate
Build A Bear Workshop
Collierville, TN
06.2019 - 01.2020
- Managed cash and credit card transactions Provided excellent customer service Aided in finding merchandise to fulfill guests’ needs while staying within budget constraints
Education
Certificate of completion -
Empire Beauty School
Memphis, TN07-2022
Associates - Business
Southwest Community College
Memphis, TN05-2021
High School Diploma - undefined
Lewisburg High School
Olive Branch, MS05-2018
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05-2027
Skills
- Inventory management
- Brow sculpting
- Certified master brow artist
- Salon sanitation oversight
- Licensed esthetician
- Appointment scheduling
- Social media marketing
- Organizational skills
- Relationship building
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Social skills
- Multitasking
Certification
- Dermalogica Clean Touch Certification for Makeup Artist
- Safety Certification for Makeup Artist
- Dermalogica Clean Touch Certified
- General Safety and Sanitation Certification
Timeline
Benefit Arch Expert
Ulta Salon and Cosmetics
10.2022 - Current
Student
Empire Beauty School
03.2022 - 07.2022
Sales Lead/Sales Associate
Build A Bear Workshop
06.2019 - 01.2020
High School Diploma - undefined
Lewisburg High School
Certificate of completion -
Empire Beauty School
Associates - Business
Southwest Community College
Bachelor of Science - Human Resources Management
Western Governors University
Awards
Showcase assistant 2022 Aided in creation of showcase models and gave creative ideas to classmates, Showcase Contestant 2022 Displayed personal makeup as well as body paint, Domestic Violence Training 2022 Training to spot signs of Domestic Violence in spa/ salon setting, 30+ Club 2018 Achieved a 31 on the ACT, NHS 2018 Member of the National Honor Society all years qualified, as well as National Junior Honor Society, Choral Peace Prize 2018 Voted by classmates as peacekeeper and mediator of all class disputes., 90/90 Club 1 Maintained a 90% or higher in academics as well as 90% or higher in attendance for each curriculum
Benefit Arch Academy Winner
Awarded for having the highest growth over the previous year.