Mary Ramsey
AVP Sales & Service
Piedmont,Oklahoma
Summary
Goal-oriented manager with distinguished experience in Credit Union industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
Work History
AVP Sales & Service
True Sky Credit Union
01.2022 - Current
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Manager 16 locations
- Recruited, hire and train
Director Centralized Origination
True Sky Credit Union
01.2021 - 01.2022
- Created department from scratch
- establised all processes & producures
- Generated on average $5MM monthly in loans
- 54% product penatration
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Indirect Lending Sales Manager
True Sky Credit Union
1 2019 - 01.2020
- Transformed a struggling Indirect Channel with production below $100k.
- Achieved over $34M in funded loan production in 2020.
- Drove revenue by increasing sales production by 93% within the first year.
- Boosted application activity by 60% within the first year.
- Achieved 68% growth in new membership through the Indirect Channel in 2020.
- Held a highly relational position tasked with repairing broken relationships across the service area.
- Cultivated strong relationships with auto dealers to drive business.
- Successfully sold, created value, and executed strategies within an extremely competitive environment.
Demonstrated strong leadership and customer consulting skills, leading to increased sales.
Market Area Manager
Credit Acceptance
01.2018 - 01.2019
- Indirect Finance company specializing in Sub-Prime auto finance and assistance for first time auto buyers
- Establish and nurture client relations, strengthening customer production and identifying new business opportunities
- Demonstrate strong leadership and customer consulting, as evidence of 43% increased sales
- Work with sub-prime credit market, helping customers to secure financing
- Conduct Program Presentations using One Note & Power Point
- Train Dealers on new Software and identify continual learning opportunity Builds and maintains strategic relationships with customers
- Manages account and provide month over month growth
Regional Director
Express Employment Professionals
01.2011 - 01.2018
- Results driven regional sales OKC Metro and Western OK markets
- Worked directly with 5 Branch Managers on selling strategy, pipeline management and implementation to ensure Branch sales objectives could be met
- Grew Regions sales production by 50% within first year
- Maintained sales growth year over year
- Recruited, Managed, Coached, and developed Selling Branch Managers
- Successful at improving sales procedures to steam line and strengthen processes
- Reported to Vice-President provided data analysis of each market’s performance
- Managed annual Marketing process for 5 recruiting branch locations.
Branch Selling Manager
- Managed a portfolio of 93 accounts and $550,000 in new business
- Worked directly with HR hiring managers across territory to ensure their hiring needs where met
- Grew branch to over a $1.5 million in sales within one year
- Found and qualified prospects and sales opportunities in targeted markets
- Negotiated prices, service agreements, and sales contracts
- Recruited, hired and trained 10 employees, motivating them to regularly exceed quotas.
Director of Sales & Marketing
Oklahoma City RedHawks/ AAA Affiliate Texas Rangers
01.2003 - 01.2011
- Sales strategies that Increased season ticket sales by 48% in 2004 and an additional 18% 2004
- Increased department sales growth by 53%
- Administered up to $1.5 million in sales budgets
- Marketing Campaign development, strategy, and execution
- Planned and executed major events
- Directed and trained an 8-person sales staff and up to 20 interns.
- Analyzed sales and marketing data for improved strategies.
Education
Bachelor of Science - General Studies
University of Central Oklahoma
Skills
Diligent relationship builder
Timeline
AVP Sales & Service
True Sky Credit Union
01.2022 - Current
Director Centralized Origination
True Sky Credit Union
01.2021 - 01.2022
Market Area Manager
Credit Acceptance
01.2018 - 01.2019
Regional Director
Express Employment Professionals
01.2011 - 01.2018
Director of Sales & Marketing
Oklahoma City RedHawks/ AAA Affiliate Texas Rangers
01.2003 - 01.2011
Indirect Lending Sales Manager
True Sky Credit Union
1 2019 - 01.2020
Branch Selling Manager
Bachelor of Science - General Studies
University of Central Oklahoma
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