Mary Randhawa
Woodhaven,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative
Ferrous Processing & Trading
10.2023 - Current
- Maintained clean and safe assets and fleet work environments.
- Developed cross-functional partnerships to drive initiatives and leverage internal resources.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Supervised staff of 5 in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Handled administrative records, document processing and payroll needs.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Negotiated with suppliers, vendors and other representatives.
- Provided safety training and development services for new and existing drivers.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Container Coordinator
Ferrous Processing & Trading
08.2018 - 10.2023
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed strategies to optimize utilization of available resources.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Scale Clerk
Ferrous Processing & Trading
06.2018 - 07.2022
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Greeted customers and provided excellent service to internal and external clients.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Used [Software] to track products as they arrived at and departed from facility.
- Communicated with operators to share information related to product.
Food Services
Elmcroft
03.2017 - 06.2018
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Committed specified dietary restrictions, preferences or allergies to memory and verified that meals conformed to requirements prior to delivery.
- Set up, broke down and maintained order of buffet tables and other self-service areas, restocking with food items and utensils.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Office Manager
Dalton Flooring Company
08.2017 - 10.2017
- Daily sales, Answering phone calls / dealing with correspondence, complaints and queries, Filing system
HOUSE CLEANER
Cleaning services
06.2017 - 08.2017
- Cleans house with a variety of chemicals, disinfectants, and machines.
STAY HOME MOM / HOMEMAKER
03.2013 - 05.2017
Cocktail Server
Motor City Casino
12.2006 - 02.2013
- Servicing Guest, Reaching daily quotas, Providing great customer service
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01.2024
Business Management/ Entrepreneurship
University of Phoenix
Troy, MI09.2011
Skills
Organization skills
Communication skills
Active listening skills
Problem-solving skills
Leadership skills
Dependable
Teamwork skills
Proven ability to work collaboratively with diverse groups and establish ongoing relationships
References
References are available on request.
Timeline
Administrative
Ferrous Processing & Trading
10.2023 - Current
Container Coordinator
Ferrous Processing & Trading
08.2018 - 10.2023
Scale Clerk
Ferrous Processing & Trading
06.2018 - 07.2022
Office Manager
Dalton Flooring Company
08.2017 - 10.2017
HOUSE CLEANER
Cleaning services
06.2017 - 08.2017
Food Services
Elmcroft
03.2017 - 06.2018
STAY HOME MOM / HOMEMAKER
03.2013 - 05.2017
Cocktail Server
Motor City Casino
12.2006 - 02.2013
No Degree - Business Administration And Management
Southern New Hampshire University
Business Management/ Entrepreneurship
University of Phoenix
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