Mary Rapp
Mandeville,LA
Summary
Dedicated to delivering exceptional customer service with a special focus on providing customers with a memorable shopping experience.
Overview
4
4
years of professional experience
Work History
Secretary
Aurora Property Improvements
02.2023 - Current
- Transported landscaping materials between work locations
- Took inventory regularly
- Liaised between clients and the business owner and maintained effective lines of communication.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Retail Sales Associate
Ross Dress for Less
11.2024 - 06.2025
- Employee of the Month for the month of January
- Cashier Performance Report of 107%
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean sales floor and straightened merchandise.
- Answered questions about store policies and addressed customer concerns.
- Organized and stocked merchandise and arranged it according to size or color.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Developed strong rapport with customers and created a positive impression of the business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Stayed overtime 30 minutes to an hour often while the store short staffed.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate
Shoeffle' and DeCouer
08.2021 - 01.2023
- Took visually appealing pictures to post on the store's Instagram
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Kept backstock clean and organized
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Public Health
Tulane University
New Orleans, LAHigh School Diploma -
Saint Scholastica Academy
Covington, LA05-2018
Skills
- Friendly
- Expert Cash Register Operator
- Approachable
- Client interaction
- Creative
- Excellent Communication Skills
- Empathetic
- Active Listening Skills
- Hard-working
- Agile Learner
- Open-minded
- Trustworthy
- Team Player
- Compassionate
- Innovative
- Emotional intelligence
- Personal accountability
- Consistent reliability
Timeline
Retail Sales Associate
Ross Dress for Less
11.2024 - 06.2025
Secretary
Aurora Property Improvements
02.2023 - Current
Retail Sales Associate
Shoeffle' and DeCouer
08.2021 - 01.2023
No Degree - Public Health
Tulane University
High School Diploma -
Saint Scholastica Academy
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