Mary Rapsky
Insurance Network Management And Analytics
Chicago,IL
Summary
Experienced Insurance Network Business Manger with over twenty two years in network management, recruitment, and data analytics. Eager to leverage my comprehensive knowledge, along with my strong management and relationships skills with sales, recruiters, and brokers to drive competitive advantages. Dedicated to aligning strategies with core company values and and objectives, ensuring seamless integration, and impactful results.
Overview
24
24
years of professional experience
Work History
Insurance Network Business Analyst Manager
Guardian Life
Chicago
11.2017 - 06.2024
- Managed a national recruitment team and partnered with sales representatives, fostering collaboration and promoting growth of the national dental network which ultimately drove sales and retention.
- Lead finalist presentations with,sales, underwriting, and brokers to win or retain business and achieve sales targets and revenue.
- Developed and mentored team of recruiters on growth strategies that align with territory growth goals in identified priority markets.
- Enhanced decision-making capabilities with detailed reports and visualizations, providing valuable insights to executive leadership.
- Facilitated the growth of the current dental network by analyzing multiple data sources (NW360, Tableau, disruption and utilization reports, P&R data, market intelligence, Ruark data etc.) to identify and create strategies to position the dental network as a highly competitive carrier to drive sales
- Spearheaded the Salesforce project to taylor this program to enhance it's abilities for recruitment and reporting capabilities.
Network Development Manager - PPO Dental Network
MetLife Insurance Company
Chicago
01.2006 - 01.2017
- Manage a team of PPO network recruiters for the midwest region for effective network expansion of general dentists and specialists with the use of specific network information and negotiation techniques to persuade providers to become a preferred provider for the MetLife PPO network.
- Targeted recruitment through phone, mail, and on-site visits; identification of geographic areas with low provider penetration or no access to providers specialists.
- Ongoing focus on retention of existing in-network providers by minimizing the number of terminations and addressing roadblocks which may require additional financial fee assignments.
- Partnership with sales and dental product partners to manage expectations concerning recruitment activity in their sales markets; ensure quality management through the credentialing process: identify and assist with the roadblocks with claims and customer service.
Client Services Consultant, National Accounts
MetLife Insurance Company
Schaumburg
01.2000 - 01.2006
- Direct interfacing and consultation with National Accounts customers (25,000 to more than 100,000 lives) regarding the administration of various employee group benefit programs.
- Liaison between the customers and the various departments within MetLife to ensure timely delivery of high-quality customer service and providing creative solutions to customer issues based on knowledge of their business and MetLife products, services and systems.
- Preparation and delivery of various financial and performance reports including renewals and annual benefit plan analysis along with the implementation of suggested plan design alternatives.
- Participated in strategy meetings that establish specific workflow processes along with maintaining awareness of and knowledge competitors products and trends.
- Provided exceptional client management and support that lead to increased sales opportunities and growth along with increased brand loyalty to exiting clients.
Education
Bachelor of Business Administration - Business Management
University of Iowa
Iowa City, IowaSkills
Leadership and team building
Sales Development
Training and coaching
Strategic Planning
Project Management
Timeline
Insurance Network Business Analyst Manager
Guardian Life
11.2017 - 06.2024
Network Development Manager - PPO Dental Network
MetLife Insurance Company
01.2006 - 01.2017
Client Services Consultant, National Accounts
MetLife Insurance Company
01.2000 - 01.2006
Bachelor of Business Administration - Business Management
University of Iowa