Mary Ray
Summary
To enhance my working capacities, professional skills and keen to work in an environment where I can utilize my experience and knowledge, while contributing to the benefit of my employer.
Overview
16
16
years of professional experience
Work History
Examiner
California Department of Motor Vehicles
07.2022 - Current
- Under general direction, and with minimal day-to-day supervision, incumbents perform the most difficult and sensitive work in driver licensing, vehicle registration, and related areas dealing directly with the public in a Department of Motor Vehicles' field office
- Incumbents may be required to perform relief or travel assignments to other locations.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Supported fellow Title Examiners with training on best practices, contributing to a more skilled team overall.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Handled cash and credit card payments accurately.
- Examined and verified multiple titles weekly.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Collected taxes and fees, submitted payments and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Received and processed paperwork for titles, new license plates, and renewals.
- Practical performance tests to applicants.
- Interprets, applies, and explains to the public the California Vehicle Code.
- Administrative regulations, policies, and procedures pertaining to the licensing of drivers and the registration and ownership of motor vehicles gives written, verbal, visual, and practical performance tests in the course of examining applicants for ability and fitness to operate various types or combinations of motor vehicles safely, including commercial vehicles in designated field offices, and for knowledge of California Vehicle Code requirements
- Serves notices of and gives and receives information concerning suspensions, revocations, and cancellations of licenses; determines if vehicles are subject to registration and transfer of ownership; inspects vehicles for body type, usage, and verification of identification and license numbers; issues license plates, tabs, and operating permits; determines, collects, and accounts for fees and penalties; ( Cash handling skills) and completes reports concerning work performed.
Field Representative
Department Of Motor Vehicles
10.2019 - 07.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed new ways to provide better customer service
- Kept up-to-date on new procedures, enabling informed decision-making during client engagements.
- Contributed to team objectives in fast-paced environment.
- Mentored team members to enhance professional development and accountability in workplace.
- Achieved company customer service quotas.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained accurate and thorough records of leads and customer account information.
- Negotiated prices, terms of sales and service agreements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
Security Supervisor
HSS Hospitality Staffing Solutions
02.2017 - 10.2019
- Customer service, Employee Screening, Delivery's screenings, Customer bag Checks TSA-Line, Secured area checkpoint (Concessions 1/Concession 2), Observe and report
- Set a well-managed work environment and ensuring the safety and security of employees and customers, providing excellent customer service and hospitality,
- creating effective shift schedules, ensuring that staff have all the necessary training and skills, and following post orders within the department.
- Maintaining confidentiality is crucial to building trust and protecting sensitive information.
Subway Sandwich Artist
Subway at us coast guard island
01.2015 - Current
- Cook, clean, customer service and cashiers
Security Officer
Securitas security
08.2013 - 06.2014
- Report, customer service, alert, integrity and badges
- Monitored and authorized entrance and departure of Kaiser permanent employee's and Visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Reported suspicious activities and persons to law enforcement.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Crew
McDonald's
08.2012 - 08.2013
- Cook, clean, customer service and cashier
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared salads, soups and sandwiches for customers.
- Took orders, prepared meals, and collected payments.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
Intern Highland Hospital
Acmc
08.2008 - 06.2012
- Emergency department, check in patients, dental appointment reminder phone calls, Medical records clerk and file put away., computer experience with windows
- Gathered, organized and input information into digital database.
- Sorted and organized files, spreadsheets, and reports.
- Role of customer service, medical clerks, E.R. staff, and doctor's assistants in ensuring accurate patient identification and documentation
- Verifying Patient Identification
- Importance of verifying patient identity
- Outlined procedures for verifying patient identification
- Consequences of incorrect patient identification - Greeted visitors and directed to different building areas.
- Processed medical insurance claims and payments.
- Maintained strict confidentiality in handling sensitive patient information according to HIPAA regulations.
Education
Medical Assistant - Medical Administration
Merritt College
Oakland, CA2015
Fremont Senior High School
12.2012
Skills
- Call center
- Excellent in windows
- Medical Records
- Interpersonal communication skills
- Customer Service Skill
- Proficient in Microsoft Office Suite
- Excellent Sales Leadership
- Hospitality
- Integrity
- Supervision abilities
- Staff Scheduling
- Deadline Management
- Title processing
- Report Preparation
- Office Management
- Data Entry
- Money Handling
- Public Service
- Examination administration
- Multitasking
- Dependable and Responsible
- Good Telephone Etiquette
Languages
Spanish
Limited Working
Cambodian
Limited Working
Timeline
Examiner
California Department of Motor Vehicles
07.2022 - Current
Field Representative
Department Of Motor Vehicles
10.2019 - 07.2022
Security Supervisor
HSS Hospitality Staffing Solutions
02.2017 - 10.2019
Subway Sandwich Artist
Subway at us coast guard island
01.2015 - Current
Security Officer
Securitas security
08.2013 - 06.2014
Crew
McDonald's
08.2012 - 08.2013
Intern Highland Hospital
Acmc
08.2008 - 06.2012
Medical Assistant - Medical Administration
Merritt College
Fremont Senior High School