Mary Ray
Dayton,OH
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent RN with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with Customer and Professional and adaptable to new processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier
Lowes Home Improvment
Huber Heights, OH
04.2023 - 09.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Drive Thru/Order Fulfillment Associate
Raising Cane's Restaurants
Huber Heights, OH
11.2021 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Customer Service Representative
Rose Music Company
Huber Heights, OH
03.2018 - 09.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Registered Nurse
Grandview/Southview Hopital
Dayton, OH
10.2002 - 07.2016
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Actively participated in quality improvement initiatives within the department.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Administered medications, tracked dosages and documented patient conditions.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Conducted intake assessments with patients and relatives to gather case history.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Registered OR Nurse
Miami Valley Hospital South
Dayton , OH
03.2000 - 06.2015
- Assisted surgeons during procedures, including passing instruments and other supplies.
- Monitored vital signs of patients before, during, and after surgery.
- Administered medications as prescribed by surgeon or anesthesiologist.
- Ensured that all equipment was functioning properly prior to use.
- Maintained sterile environment throughout surgical procedure.
- Provided appropriate post-operative care for all patients in the OR suite.
- Assessed patient's needs before, during, and after surgery.
- Cared for complex wound dressings and drains per physician orders.
- Performed patient assessments preoperatively and postoperatively.
- Participated in quality improvement activities to improve clinical outcomes of care provided to patients in the OR suite.
- Managed inventory of supplies used in the OR suite.
- Responded quickly to emergent situations in order to ensure safety of staff and patients.
- Educated families on proper post-operative care instructions following surgery.
- Documented pertinent information in medical records according to established standards.
- Communicated effectively with surgeons, anesthesiologists, technicians, support staff, administrators, patients and family members concerning patient care issues.
- Utilized evidence-based practice guidelines when providing nursing interventions for OR patients.
- Demonstrated proficiency in specialty areas such as trauma and critical care or orthopedics within the OR setting.
- Adhered strictly to policies related to infection control within the operating room environment.
- Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards.
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
- Handled laboratory specimens and inspected containers for correct packaging and labeling.
- Observed body language, movement and demeanor to anticipate surgeon's needs and maintain procedure sterility during operation.
- Built relationships with pre- and post-surgical patients with compassion and positive attitude.
- Administered treatments, therapies and medication according to prescribed methods and protocols.
- Educated patients and families on medical and surgical procedures, medication regimens and pain management.
- Supervised processes and verified patient information to support patient care.
- Transferred patients from operating room to recovery room on stretchers and in wheelchairs.
- Assisted with nursing duties in short-staffed areas.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Minimized infections using ChloraPrep, Mueller and Snowden-Pencer laparoscopic instruments and infection prevention products.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
Education
Associate of Applied Science - Registered Nursing
Sinclair Community College
Dayton, OH06-1994
Skills
- Customer Assistance
- Cash Handling
- ID Verification
- Payment Processing
- Cash Register Operation
- Customer Service
- POS Systems
- Payment posting
- Time management skills
- Order Verification
- Staff Mentoring
- Organizational abilities
- Cleaning and sanitizing
- Complex Problem-Solving
- POS system operations
- Money Handling
- Staff Training
- Order Taking
- Scanner operations
- Daily Reporting
- Issue Resolution
- Conflict Resolution
- Records Maintenance
- Regulatory Compliance
- Credit and cash transactions
- Report Preparation
- Cash Management
- Customer service excellence
- Written and verbal communication
- Customer Relations
Certification
- Basic CPR with life saving skills.
- PALS, ACLS
Timeline
Cashier
Lowes Home Improvment
04.2023 - 09.2024
Cashier/Drive Thru/Order Fulfillment Associate
Raising Cane's Restaurants
11.2021 - 02.2023
Customer Service Representative
Rose Music Company
03.2018 - 09.2018
Registered Nurse
Grandview/Southview Hopital
10.2002 - 07.2016
Registered OR Nurse
Miami Valley Hospital South
03.2000 - 06.2015
Associate of Applied Science - Registered Nursing
Sinclair Community College