Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Rea

Temple,TX

Summary

Dynamic Assistant Manager at Pack N Mail with a proven track record in enhancing customer satisfaction and team efficiency. Skilled in customer relations and team leadership, I successfully improved operational accuracy and fostered a positive work environment, driving repeat business through exceptional service and effective decision-making.

Overview

8
8
years of professional experience

Work History

Assistant Manager/CSR

Pack N Mail Temple TX
09.2017 - Current
  • Assisted in daily operational tasks to support team efficiency
  • Supported inventory management processes, ensuring accurate stock levels were maintained.
  • Engaged with customers to address inquiries and resolve issues effectively.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

GED -

Temple College
Temple, TX
06.2005

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Customer relations

Accomplishments

Also a notary

Timeline

Assistant Manager/CSR

Pack N Mail Temple TX
09.2017 - Current

GED -

Temple College

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Mary Rea