Mary Redmon

The Administrative SME will work as part of the USMC Range and Training Area Management (RTAM) Team providing daily administration and correspondence support for the command. They will draft and deliver messages and publications, prepare reports, presentations and charts, track work orders, maintain an orderly file system and provide RTAM staff graphics, photo processing and data entry support as required. In addition, track and maintain top-down and lateral correspondence, draft and edit headquarters (HQ) level publications and regulations, and ensure quality institutional-level products are generated from RTAM. Scrub documents to ensure correct formatting and provide admin support to the Branch Heads and Section Heads.

Provide support for incoming calls/emails, drafts and editing of Branch correspondence, publications, and other documents.

Distribute correspondence and Naval messages to appropriate branch sections. Provide program status monitoring while ensuring proper and professional USMC preparation of reports, presentations, Command Chronology, and other information generated from RTAM.

Draft/edit Memorandums of Agreement, Memorandums of Understanding, Information Papers and Decision Papers.

• Provide recommendations and solutions for improvement to milestone tracking, administrative functions, and correspondence support.
• Coordinate/Participate in the planning of meetings, conferences, and off-sites using TECOM admin tracking program.
• Manage and coordinate Higher Headquarter tasks delegated to RTAM using the Marine Corps Action Tracking System (MCATS).
• Provide daily interface and coordination with Branch heads, other Directors and Government Organizations.

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Performs “User Maintenance on RAPIDS equipment.

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Gathered, organized and input information into digital database.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained database systems to track and analyze operational data.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.

• Assists in the recruitment, selection, orientation, training, development, and retention of unarmed Supplier security personnel providing Services
• Ensures all Supplier security personnel providing Services are licensed as and meet the federal, state, and local requirements for unarmed security personnel
• Ensures accountability, maintenance, and security for all Supplier provided equipment and expendable supplies required to provide Services under this SOW
• Maintains training records and other logs as required
• Ensures all Supplier security personnel providing Services are competent and trained in the security systems, equipment, tools, and processes, appropriate to their Role
• Continually prepares for internal and third-party audits, announced or unannounced, ensuring adherence with approved security controls and procedures and can demonstrate such adherence
• Consistently maintains the documentation and follows standardized procedures in preparation for unannounced audits
• Ensures all security personnel providing services are competent and have access to security systems, equipment, tools, and processes, appropriate to their Role
• Capable of acting as Security Manager to fill temporary staffing gaps.

• Review credentials and Law Enforcement Officer Safety Act (LEOSA) applications, Coordinate with appropriate program offices to ensure all necessary checks are conducted and determinations made as to an applicant’s eligibility
• Assist with policy development in accordance with federal regulations, DHS, and ICE policies and memoranda related to Badge and credential programs
• Import photographs and signatures into the B&C database
• Produce credentials and ship throughout United States and the U.S
• Territories
• Create, maintain, and update existing and new items in B&C databases
• Assign and track all B&C related items in various B&C databases
• Receive and process returns and retirement requests, including but not limited to LEOSA applications
• Ship retirement returns and LEOSA cards via Government Contracted Carrier and United States Postal Service (NOTE: use discretion if the package must be secured in accordance with sensitive information protocol)
• Assist with all aspects of inventory control via systems and manual spreadsheets
• Perform minor administrative functions in support of B&C Program functions

• Process application and issues identification cards Common Access Cards (CAC) for military and contractors
• Process dependent and retiree forms for proper identification cards
• Assists customer with completion of forms for in processing and out processing
• Enters required detain to appropriate database, such as encoding badge and inputting codes
• Ensure accuracy and completeness of all documents prior to issuance to assure required eligibility and/or entry to the designated areas are identified
• Instructs recipient on proper use and placement of badges, ID cards, and vehicle registration decals
• Brief controls and restrictions associated with access to the station as necessary
• Reissues replacement documents when required (e.g., change in duty assignment, mutilation, loss, or expiration)
• Fingerprints employees, students, volunteers, visitors and contractor
• Determines fingerprints are sufficiently clear for proper classification by the investigative agency
• Perform assigned CAC roles (e.g
• Registrar, issuer), including authentication identity sources documents, electronically obtaining and storing required biometric date (e.g., fingerprints), and issuing CAC badges and other credentials in compliance with Federal Information Processing Standard (FIPS) 201 and policies and directives
• Update presentations and spreadsheets to show Management/Leadership the volume of customers, type of services provided and the rate of time for each service provided
• Provide professional and proactive customer service to staff, employees, clients, administrators and other government

• Responsible for performing all fire testing activities as assigned according to the prescribed guidelines
• Ensured the proper functionality of residential, commercial, industrial and government fire alarm systems for Public safety
• Inspected and tested moderate and complex fire protection systems ensuring compliance with adopted codes and standards
• Collaborated with various enforcement agencies as appropriate, regarding code violations determined during inspections
• Responsible for sending and receiving fire/sprinkler alarm signals to Fire Alarm Control Panel (F.A.C.P) via Solo and Sensitivity testing equipment
• Rendered exemplary customer service to clients while meeting the demands and time constraints associated with job tasks.

• Served as Data entry specialist for quick typing skills, razor-sharp eye for detail and an infatuation with keeping customers and employers happy
• Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency
• Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delayed chargebacks and erroneous invoicing
• Reviewed work orders and accurately input data into company database and Cloud-Based Systems
• Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays
• Ensured that the collected data will be beneficial to the operations of the company
• Supports and maintains control of the HR/Payroll department as necessary
• Input Accounts Payable (A/P) and Receivable (A/R) adjustments into billing program after verifying required approvals are in place
• Stepped into answer phone calls and assist with other office duties during periods of heavy workflow
• Inputs and maintains employee and organizational data through the Human Resource Information System(s)
• This includes new hires, modifications, updates and terminations
• Processes paperwork including new hire license, background investigation, reference verification and all other new hire related information

• Installed, serviced and removed electronic monitoring equipment in adult division of correction offices or occasionally within probationers' residences
• Scheduling a place and time to complete installation or de-installation of monitoring equipment, changing out of parts or equipment in the field, and insuring the proper storage, care, and shipping of equipment
• Maintained inventory logs, service requests, as well as detailing any problems or concerns.

• Maintained continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Gathered detailed address information from customers and get a basic overview of the service issue
• Provide details to the service crew that will answer the call
• Prioritized service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible
• Identified and eliminated root causes of defects to drive efficiency in Amazon's transportation operations
• Processed customer information with digital filing systems and logged information into customer files when scheduling service calls
• Coordination with maps and GPS programs to plan routes for service crews, so they get to assigned destinations by the most efficient means possible
• This involves staying up to date on construction, accidents, traffic, and other situations that may hinder service crews, and alerting crews to these issues
• Checks for presence of necessary documents, for completion of all necessary items in each document, and for arrangement of necessary documents in proper sequence
• Operates a computer remote terminal and word processing equipment.