Mary Reed

Key Responsibilities:

Executive Support:

• Provides direct administrative support to the company executives, ensuring efficient day-to-day operations.
• Composed and drafted professional documents, letters, and memorandums for the executive team, maintaining high standards of accuracy, confidentiality, and professionalism.
• Coordinates high-level meetings, including scheduling, agenda preparation, and follow-up on action items.
• Managed and reconciled expenses for the executive team, ensuring accurate tracking, reporting, and adherence to budgetary guidelines.
• Manages and organizes company-wide events, including trade shows, by overseeing logistics, vendor coordination, and on-site management.
• Daily handling of invoicing, supply ordering, and general office management tasks, ensuring smooth operations and timely procurement of necessary materials.
  

Quality Control & Assurance:

• Spearheaded the creation and implementation of new Quality Control (QC) and Quality Assurance (QA) procedures from the ground up, establishing the company's first dedicated QC/QA department.
• Conducts routine and large-scale audits of plants, bouquets, and arrangements to ensure compliance with company and industry standards.
• Develops comprehensive spec books and spec pages shared with major corporate partners, including Target and Walmart.
• Leads extensive scientific testing and data entry related to crop disease management, creating preventive procedures to maintain product integrity.
• Collaborates with cross-functional teams to resolve conflicts and streamline processes, contributing to a more cohesive and productive work environment.

Digital and Physical Project Management:

• Plays a key role in coordinating the development of multiple projects ensuring timely completion and adherence to safety standards.
• Designs and creates digital assets, including labels, signs, and company imagery, for internal and external use, aligning with brand guidelines and enhancing company visibility.
• Provides photography and graphic design services for products, ensuring high-quality images for marketing and catalog purposes.

Administrative Support:

• Provide comprehensive administrative support to the HR department, including scheduling meetings, preparing documents, and managing correspondence.
• Assist in the preparation of reports, presentations, and other HR-related documents.
• Manage and maintain HR files, ensuring that all employee records are accurate, up-to-date, and confidential.
• Handle general office duties, including ordering supplies, organizing files, and managing office communications.
• Coordinate travel arrangements and handle expense reports for HR team members.
• Assist in the organization and coordination of company events, such as training sessions, meetings, and employee appreciation activities.

HR Support:

• Assist with the recruitment process, including posting job openings, screening resumes, and coordinating interviews.
  Support onboarding processes for new hires, including preparing orientation materials and ensuring all required paperwork is completed.
• Help maintain HR databases and ensure that employee information is accurately recorded and updated, utilizing Workday.
• Assist with employee relations tasks, including responding to employee inquiries and helping resolve minor issues.
• Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
• Provide support in the administration of benefits programs, including assisting employees with benefits enrollment and answering basic benefits-related questions.

• Played a key role in the successful grand opening of the arcade by assisting in the setup of cranes, games, and arcade layouts.
• Delivered exceptional customer service, consistently maintaining a positive and welcoming atmosphere for guests.
• Designed and maintained engaging and visually appealing crane setups, prize rooms, and overall arcade layouts to enhance the customer experience.
• Managed cash handling responsibilities and efficiently operated the point of sale system for arcade cards and merchandise transactions.
• Quickly and effectively learned about new games and products to provide accurate information and recommendations to customers.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.