Mary Reed
Roderfield,WV
Summary
Dynamic professional with a proven track record at BSH Home Appliances Group, excelling in production supervision and operational efficiency. Skilled in complaint resolution and data management, I leverage strong communication and technical troubleshooting abilities to enhance team performance and drive continuous improvement. Committed to delivering exceptional results in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Customer Service Advocate
Council of the Southern Mountains
Welch, WV
12.2019 - Current
- Resolved customer inquiries and issues through effective communication techniques.
- Documented interactions and tracked feedback using customer service software.
- Processed orders and managed customer accounts with high efficiency.
- Built long-term relationships by delivering exceptional service and detailed product information.
- Maintained professionalism while addressing challenging customer situations.
- Developed extensive knowledge of company products to provide accurate information.
- Adapted swiftly to new tools and systems to enhance service delivery.
- Completed opening and closing functions to meet operational demands.
Production Supervisor
BSH Home Appliances Group
Jacksboro, TN
12.1998 - 06.2015
- Supervised daily production activities to ensure adherence to quality and safety standards.
- Coordinated cross-team workflows, optimizing operational efficiency and reducing downtime.
- Led meetings to set production goals, tackle challenges, and drive improvements.
- Trained new employees on procedures and safety measures to enhance performance.
- Monitored equipment performance, identifying maintenance needs to boost productivity.
- Aligned workflow schedules with production targets for timely project completion.
- Implemented lean manufacturing principles to streamline processes and reduce waste.
- Resolved issues swiftly to maintain productivity objectives.
Education
Contemporary Business Managment
Roane State Community College
Harriman, TN06.2004
Skills
- Data entry and collection
- Administrative support and clerical tasks
- Complaint handling and resolution
- Computer proficiency and technical troubleshooting
- Assertiveness and communication skills
Timeline
Customer Service Advocate
Council of the Southern Mountains
12.2019 - Current
Production Supervisor
BSH Home Appliances Group
12.1998 - 06.2015
Contemporary Business Managment
Roane State Community College