Mary Reid
Lebanon,IN
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Membership Services Supervisor
YMCA of Greater Indianapolis
06.2022 - Current
- Oversaw, managed and led a team of membership services representatives and hospitality staff
- Provided training and guidance to ensure excellent customer service and high member satisfaction
- Implemented a sales training program
- Developed and implement retention strategies
- Conducted regular performance evaluations and provided coaching to improve individual and team sales and performance
- Improved efficiency and accuracy in member data management
- Strengthened and developed customer relationship daily both in and outside the facility.
- Analyzed membership trends to identify areas for improvement and growth opportunities within the organization.
- Established strong relationships with board members and donors to foster collaboration towards shared goals.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Created a comprehensive database to track membership data, improving accuracy and accessibility of information.
- Conducted regular performance evaluations for team members, providing constructive feedback for continued growth.
- Streamlined membership renewal process for increased efficiency and member retention.
- Supervised a diverse team of Membership Services Associates, promoting teamwork and fostering a positive work environment.
- Managed the timely resolution of any membership-related disputes or issues, maintaining professionalism at all times.
- Regularly reviewed membership policies and procedures, suggesting adjustments as needed based on industry best practices or changing organizational needs.
- Collaborated with cross-functional teams for seamless execution of member-focused initiatives.
- Optimized the onboarding process for new members, ensuring a smooth transition into the organization''s services.
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Engaged community at fairs and special membership drive events.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Non Emergency Medical Transportation
God And Son We Trust
10.2023 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Updated logs and tracking documents accurately and according to schedule requirements.
Independent Body Care Specialist
Indy Massage LLC
01.2002 - 01.2017
- Developed and built a small business
- Oversaw day-to-day operations
- Monitored and analyzed key performance indicators to drive business growth
- Familiarity with inventory control processes
- Generated and established more than 200 clients
- Advertised through referrals, internet, and print
- Built and managed website
- Managed all aspects of a small business.
- Participated in ongoing professional development opportunities to stay current on best practices in the field.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements.
- Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care accordingly.
- Monitored customer care goals and developed improvements.
- Organized records and database to facilitate information storage and retrieval.
- Verified insurance eligibility and entered patient information into system.
- Compiled and maintained medical records to keep information complete and up-to-date.
Education
Associate of Applied Science - Massage Practitioner
Indiana Business College
Indianapolis, INEmergency Medical Technician
Indiana University - Purdue University Indianapolis
Indianapolis, INNo Degree - Nursing
Indiana University - Purdue University Indianapolis
Indianapolis, INFoods, Nutrition, And Wellness Studies
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Improves efficiency and accuracy in data management
- Effectively meets demands with a sense of urgency
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strengthens and develops relationships
- Well-spoken, confident, articulate with a genuine personality
- Proven work ethic and self-motivated
- Proven success in growth and retention
- Strong organizational, planning and time management skills
- Demonstrates a positive attitude with the ability to follow oral and written instructions
- Confidentiality Compliance
- Critical thinking abilities
- Schedule Management
- Team Management
- Marketing knowledge
- Data entry proficiency
- Staffing and scheduling
- Operations Management
- Strategic Planning
- Complaint resolution
- Performance Management
- Negotiation
- Business Planning
- Business Development
Timeline
Non Emergency Medical Transportation
God And Son We Trust
10.2023 - Current
Membership Services Supervisor
YMCA of Greater Indianapolis
06.2022 - Current
Independent Body Care Specialist
Indy Massage LLC
01.2002 - 01.2017
Associate of Applied Science - Massage Practitioner
Indiana Business College
Emergency Medical Technician
Indiana University - Purdue University Indianapolis
No Degree - Nursing
Indiana University - Purdue University Indianapolis
Foods, Nutrition, And Wellness Studies
Anoka-Ramsey Community College