M. Renee LeVine-Hornak
Baltimore,MD
Summary
Ambitious, astute professional & energetic leader that is highly motivated to surpass demanding deadlines and achieve or exceed set goals. Well versed in healthcare, business management, accounting and Child Development. Driven with dependability, prioritized organization, highly proactive, goal-oriented & a clear communicator with good judgment and multitasking skills.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Medical Secretary
Mercy Hospital Medical Center
Lutherville, MD
07.2018 - Current
- In collaboration with leadership, coordinated daily operations of 2 Pulmonary Office's while maintaining continuous awareness of unit operations and potential issues
- Maintain efficient flow of patients, visitors, other staff, and information in patient care area
- Pro-actively demonstrate appropriate customer service and hospitality practices to enhance perception of department as a healing and compassionate environment
- Adhere to Mercy’s core value and competencies of teamwork, confidentiality, safety awareness, ownership, wait time, patient satisfaction and all other position specific competencies
- Go above and beyond and am willing to take ownership of things outside my job description.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated customer service, patient scheduling and billing.
- I lead Facilitating new patient prescriptions, refills, and prescription pre-authorizations and external reviews of denials.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Assistant Director
La Petite Academy
Columbia, MD
- Work closely with the Director & Regional Director with the operation of the school, ensuring that the school is operating in accordance with company and state licensing standards & provide effective assistance for specific aspects of business operation.
- Responsible for ensuring an educational, caring and safe environment for the children and parents
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Promote positive image of the company and play a major role in making the company the provider of choice in educational programs for the community.
- Help achieve profitability for the company.
Center Support Manager, Lead Pre-K Teacher
Celebree Learning Center
Perry Hall, MD
- Teaching duties include (but not limited to) lesson plans & adhering to Celebree's high standards of conduct and teaching
- Managerial duties include (but not limited to) participating in Monthly Leadership academy meetings, using learned skills to support our center, serving as key resource for teachers and families within center, engaging in discussions on our community web page, being a consistent brand ambassador, meeting and continuing all educational requirements
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Substitute Teacher and Paraeducator
Baltimore City And Baltimore County Public School
Baltimore, MD
- Taught in Both Baltimore County and Baltimore City Schools
- Taught long term Special Needs Jobs, such as FALS, CALS and thrived in schools with at-risk children in my long term position at Holabird Academy and Perry Hall Middle School
- Incorporated specific child focused lesson plans, taught daily SFA, participated in department collaboration, learning assessments, and targeting learning strategies Worked with BIPs and IEPs in inclusive and non-inclusive settings
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts if substituting.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Contact Representative
Internal Revenue Service, IRS
Baltimore, MD
- Duties included (but not limited to) answering taxpayers inquires ranging from payment issues, delays, payments plans to identity theft
- Kept critical job elements top priority, always exceeding goals (Congress looks for customer service rating to not fall und 97%)
- Educated Taxpayers on systems, form completion and access to services.
- This job requires continual research and knowledge of tax law for each call or inquiry. Congress can change law or procedure at any time so each inquiry, procedure, or tax issue requires high levels of research ability.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Platinum Provider Advocate
United Healthcare, Spectera Vision Lab
Baltimore, MD
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Conquered company goals by supporting production workers
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems
- Drafted a timescale for all jobs by defining job deliverables and monitoring statuses
- Collaborated with other teams and departments
- Conducted analysis to address issues that may arise in provider's accounts which led to proactive positive outcome
- Planned and executed account tracking by piloting a new Platinum Provider Advocate Program to aid and maintain our top accounts. The Company still uses this Program with high success for top accounts
- Always made reasonable procedure exceptions to accommodate unusual customer requests (if able)
- Provided accurate and appropriate information in response to customer inquiries, earning rave reviews for customer service
- My 3rd year was offered my choice of promotions: Manager in the RX prep department of the lab, or to pilot the program of Platinum Provider advocate.
- Developed and updated tracking spreadsheets.
District Manger
Darden Industries
Columbia, SC
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Built sales forecasts and schedules to reflected desired productivity targets
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives and having fun
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Education
Associate of Arts - Elementary Childhood Education
University of Phoenix
Phoenix, AZ05.2013
BBA - Undecided - Currently Enrolled Part Time
Devry
OnlineSkills
- Interpersonal communication
- Behavior management techniques
- Proven team leader
- Managing Operations and Efficiency
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Recruiting and Hiring
- Policies and Procedures
- Workforce Development
- Corporate Social Responsibility
- Client Relationship-Building
- Scheduling and Coordinating
Certification
- Assessing Child Care Business Practices to Child Abuse Awareness and Open Houses.
- American Safety and Health Institute CPR/AED and Basic First Aid (Both valid until 3/2019)
- 2017 MSDE Childcare Basic Health and Safety Training
- 2017 MSDE Medical Administration Training
- CPM - Certified Professional Manager
Additional Information
- First Woman to win the TOPP GUNN Award as District Manager. The award recognizes the combination of Profits, People, and Sales annually.
- Volunteer Work: Leader for Christian Women's Group at Eastern Assembly of God & Sunday School Teacher for E-Kids Group, Reading and Projects at Perry Hall Library.
Timeline
Medical Secretary
Mercy Hospital Medical Center
07.2018 - Current
Assistant Director
La Petite Academy
Center Support Manager, Lead Pre-K Teacher
Celebree Learning Center
Substitute Teacher and Paraeducator
Baltimore City And Baltimore County Public School
Contact Representative
Internal Revenue Service, IRS
Platinum Provider Advocate
United Healthcare, Spectera Vision Lab
District Manger
Darden Industries
Associate of Arts - Elementary Childhood Education
University of Phoenix
BBA - Undecided - Currently Enrolled Part Time
Devry