Mary Resendiz
Anaheim,CA
Summary
Proactive and detail-oriented professional with expertise in client communication and appointment scheduling. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Tax Associates
Anaheim, USA
02.2018 - Current
- Managed payroll operations for 35 small business owners, ensuring on-time payments for over 100 employees, while addressing and resolving discrepancies.
- Collaborated with the CEO and Vice President of Financial Affairs to develop and implement payroll policies, resulting in improved financial accuracy and operational efficiency.
- Integrated human resource competencies, including recruitment, training, HR issue tracking, and workers' compensation.
- Audited employee records and ensured timely submission of Federal and State reports, while meeting compliance standards.
- Distributed W-2s to over 100 employees annually, implementing a well-organized process that minimized errors and timely delivery times.
- Hired and trained 8 employees, creating a program that improved team productivity and streamlined onboarding procedures.
- Developed financial documents, including invoices, pay orders, and accounts receivable, enhancing financial tracking and reporting practices.
- Processed up to 45 daily customer phone payments, resolved billing questions, and redirected calls, improving customer satisfaction.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Tax Preparation Intern
Murphy, Murphy, Murphy Inc.
Cypress, USA
01.2024 - 04.2024
- Assisted senior tax preparers with 200+ individual and business tax returns, ensuring accuracy and timely completion.
- Provided administrative support by scanning 500+ documents, organizing client files, and improving data retrieval efficiency.
- Participated in weekly team meetings, contributing to process improvement discussions that enhanced team productivity.
- Coordinated with clients to resolve discrepancies, resulting in a decrease in follow-up inquiries and enhanced client satisfaction.
- Contacted 100+ clients to confirm appointments and collect missing information, reducing incomplete filings by 30%.
- Researched tax regulations to ensure compliance with federal and state laws.
- Compiled client information forms and performed data entry tasks in accordance with company policies.
- Answered phone calls from clients seeking assistance with their taxes or inquiries about services offered by the firm.
- Maintained confidentiality of taxpayer information at all times according to legal requirements.
Server
Hof's Hut
Los Alamitos, USA
07.2010 - 10.2015
- Took orders accurately, handled food securely, and provided excellent customer service.
- Maintained strict food safety standards, renewing food handler certification to ensure compliance with health regulations.
- Thoroughly understood and anticipated customer requests, enhancing dining experiences, and promoting repeat business.
- Delivered consistent, high-quality service to each customer, fostering a welcoming and attentive dining environment.
- Assisted team members during peak hours, contributing to a collaborative and efficient work atmosphere.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Conducted opening and closing procedures, including cash handling and inventory management, ensuring smooth daily operations.
- Trained new servers on service protocols, food safety, and customer service techniques, enhancing overall team performance.
Administrative Assistant
Am & PM Roberts Appliances Repair
Buena Park, USA
01.2009 - 06.2011
- Managed the day-to-day operations of a high-performing appliance repair company.
- Proactive and detail-oriented professional with expertise in client communication and appointment scheduling.
- Proficient in coordinating with various appliance brands to confirm warranties and ensure seamless repair processes.
- Skilled in payment collection, parts ordering, and delivering exceptional customer service to guarantee client satisfaction.
- Implemented effective merchandising strategies and inventory management practices, leading to a 15% reduction in stock discrepancies and improved product availability.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Associates - Science, Business Administration
Cypress Community College
Cypress06.2026
Skills
- Billing
- Staff Management
- Customer Service
- Workforce Management
- Data Entry
- Administrative Support
- Bookkeeping
- Account Reconciliation
- Clear oral/written communication
- Payroll Processing
- Employee Training
- Organizational Skills
- Financial Accounting
- Scheduling Coordination
- Mail handling
Certification
- Registered Tax Preparer, CRTP, Bonded, and Insured
- CPR/AED
Languages
Spanish
Professional
Timeline
Tax Preparation Intern
Murphy, Murphy, Murphy Inc.
01.2024 - 04.2024
Office Manager
Tax Associates
02.2018 - Current
Server
Hof's Hut
07.2010 - 10.2015
Administrative Assistant
Am & PM Roberts Appliances Repair
01.2009 - 06.2011
Associates - Science, Business Administration
Cypress Community College
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