Mary Reyes
Tulsa,USA
Summary
A versatile and professional individual excelling as the first point of contact for patients, ensuring a seamless experience through efficient insurance verification, paperwork handling, and record preparation. Dedicated to providing personalized service and delivering quality patient care with a patient-oriented approach. Proficient in MS Office and EHR systems, coupled with comprehensive understanding of medical terminology. Well-prepared to contribute to the smooth operation of healthcare facilities.
Overview
28
28
years of professional experience
Work History
Intake Rep
Saint Francis Health System - All Saints Home Medi
08.2016 - Current
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.
- Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
Business Office Representative
Parkside Psychiatric Hospital and Clinic
01.2014 - 01.2016
- Made calls and follow up for self-pay collections
- Kept detailed notes and spreadsheet for collections
- Performed mail merge for special billing for autopay accounts and self-pay accounts
- Patient intake – meeting with patients to make sure all demographic and other information is correct in system
- Collect any monies due at time of service or make payment arrangements per agreements
- Called insurance and made sure benefits are loaded into computer correctly
Business Representative, Follow up representative for high dollar accounts and Workers Comp
Saint Francis Hospital
01.2010 - 01.2013
- Called and followed up with CSR’s from different insurance companies to ensure proper payment
- Kept detailed notes of current payment status in patient’s electronic chart
- Sent letters to patients for follow up on the insurance carriers for patients, collecting information needed to process the claims from the patient’s hospitalization
- Skilled in Star system and ePremis system for claims
Business Representative, Workers’ Compensation Specialist, Medical Records Clerk and Coder
Utica Park Clinic
01.2007 - 01.2009
- Composed legal documents including IME’s, Social Security Evaluations and other legal documents
- Ensured accuracy of all deposits were correctly made out and readied them for pick up daily
Administrative Assistant, Healthcare IT, Lead Transcriptionist & Certified Medical Assistant
Gilcrease Medical Center
01.1997 - 01.2007
- Trained and supervised new personnel in the operation of not only the phone and computer systems but also the rules and regulations of the organization
- Typed legal and medical documentation at no less than 65 wpm to support the doctor’s views of each patient’s Independent Medical Examinations and Social Security Disability Evaluations
- Supervised clinic's front desk receptionist and other transcriptionist
- Conducted computer system maintenance that included backing up databases, repairing lost files, and liaised with computer programmers to develop customized data management systems
- Managed customer’s complaint and problems within the scope of corporate regulations, policies and procedures
- Collected statistical data to analyze and oversee daily activities of department to optimize productivity and quality of work
- Made pharmacy calls, took vitals, collected drug screens and was able to perform EKG’s and other necessary testing
- Booked appointments with attorneys and insurance adjusters, getting all insurance and other needed information for each appointment
Education
Associate - Science Education
Tulsa Community College
Tulsa, OKHigh School Diploma -
Will Rogers High School
Tulsa, OKCertified Alcohol Breath Analyzer -
01.2007
Skills
- Excel
- Word
- Outlook
- Data entry proficiency
- Appointment scheduling
- Multitasking
- Multi-line phone operations
Timeline
Intake Rep
Saint Francis Health System - All Saints Home Medi
08.2016 - Current
Business Office Representative
Parkside Psychiatric Hospital and Clinic
01.2014 - 01.2016
Business Representative, Follow up representative for high dollar accounts and Workers Comp
Saint Francis Hospital
01.2010 - 01.2013
Business Representative, Workers’ Compensation Specialist, Medical Records Clerk and Coder
Utica Park Clinic
01.2007 - 01.2009
Administrative Assistant, Healthcare IT, Lead Transcriptionist & Certified Medical Assistant
Gilcrease Medical Center
01.1997 - 01.2007
High School Diploma -
Will Rogers High School
Certified Alcohol Breath Analyzer -
Associate - Science Education
Tulsa Community College
Similar Profiles
David WilsonDavid Wilson
Administrative Coordinator at Saint Francis Health SystemAdministrative Coordinator at Saint Francis Health System
Monty HedgepethMonty Hedgepeth
Kitchen Supervisor at Saint Francis Health SystemKitchen Supervisor at Saint Francis Health System
Hailey ReedHailey Reed
Medical Laboratory Technician at Saint Francis Health SystemMedical Laboratory Technician at Saint Francis Health System