Mary Richards
Wasilla,AK
Summary
Accomplished Executive Administrator and Supervisor with a proven track record at Richards Masonry LLC and the State of Alaska. Expert in operations management and leadership, achieving a high success rate in project negotiations and customer satisfaction. Skilled in vendor sourcing and problem resolution, significantly reducing expenses and enhancing profitability.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Executive Administer
Richards Masonry LLC
07.2000 - 01.2023
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Supervisor of Denali Kidcare
State of Alaska
01.2001 - 07.2002
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
North Thurston High Scholl
Lacey, WA06-1973
Skills
- Small business development
- Operations management
- Administrative skills
- Public relations
- Networking
- Customer-oriented
- Vendor sourcing
- Problem resolution
- Leadership
Timeline
Supervisor of Denali Kidcare
State of Alaska
01.2001 - 07.2002
Executive Administer
Richards Masonry LLC
07.2000 - 01.2023
High School Diploma -
North Thurston High Scholl
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