Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mary Richiusa

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

HMS Host/ Applegreen
New Jersey
04.2019 - Current
  • Managing safety protocols Throughout the workplace including health, safety and sanitation procedures to comply with the law
  • Creates and organizes schedules through the Kronos program
  • Responsible for ordering, receiving and posting of all deliveries and discrepancy forms through PDI.
  • Supervises daily activities of multiple operations throughout the workplace
  • Provides direct reports with support and encouragement for achieving business goals
  • Operation of cash management to make bank deposits and drops
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Administered employee discipline through verbal and written warnings.
  • Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Recruited, interviewed and hired qualified staff for open positions.

Sales Floor Supervisor

Hudson Group
New York, NY
08.2017 - 04.2019
  • UNDERSTANDING PLANNING, SHIPPING, WAREHOUSE MANAGEMENT AND INVENTORY SYSTEMS
  • TRAINING AND DEVELOPING TEAM MEMBERS WITH A CLEAR VISION AND EXPECTATIONS
  • Handles all types of customer transactions; receives payment and/or obtains credit card authorization and is responsible for ensuring accuracy of such processes
  • Supervision of staff including training and motivation to achieve department goals
  • Handles customer/employee complaints quickly and efficiently in order to achieve customer satisfaction
  • Keeps Store Manager informed of all activities within own area of responsibility
  • In addition, other duties required as directed by management
  • Conducts store opening/closing shift change procedures
  • Ensures that money is secured at all times and cash of excess of $500 is removed from register for safe keeping
  • Performs all cash register preparation, float verifications, spot checks, and shift end verifications of cash deposits and reconciliations.

Front End Supervisor/Gourmet Supervisor

Cost Plus World Market
New York
09.2016 - 08.2017
  • OVERSEE THE RECRUITMENT OF STORES HANDLING STAFF AND OFFICE SUPPORT STAFF MEMBERS IN RESPECTIVE DEPARTMENTS
  • RESPONSIBLE FOR STAFFING BY RECRUITING, DEVELOPING, ORIENTING, AND TRAINING EMPLOYEES
  • COLLECT, PREPARE AND SEND CUSTOMER’S MERCHANDISE
  • ENTER DATA RELATED TO CUSTOMER ORDERS FOR LOGISTICS USING A VARIETY OF COMPUTERIZED APPLICATIONS
  • SUPERVISING THE DELIVERY OF COMPONENT PARTS FROM WAREHOUSE TO WAREHOUSE USING VARIOUS OUTSIDE VENDORS
  • CASH HANDLING AND BANK DEPOSITS ALSO AUDITING CASH OFFICE ON A NIGHTLY BASIS
  • OPEN AND CLOSE THE STORE ACCORDING TO SAFETY GUIDELINES OF THE COMPANY
  • CONDUCTING AWARENESS PROGRAMS ON SAFETY, LOSS PREVENTION AND OTHER WAREHOUSE GUIDELINES
  • CONTROL INVENTORY COUNTS TO CHECK LEVELS AND RECONCILING RELAYING FINDINGS INTO SYSTEM
  • MERCHANDISING, STOCK MERCHANDISING WITH IN-STORE GUIDELINES ON FLOOR PLANS.

Register Complex Supervisor

Century 21 Department Stores
New York
09.2012 - 09.2016
  • Direct cashier coverage and customer flow at the front of lines to ensure efficient service
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for associates in the areas of customer service and company standards, policies and procedures
  • PROVIDE THE LEADERSHIP, DIRECTION, AND SUPPORT TO YOUR TEAM OF CASHIERS TO DELIVER AN AMAZING GUEST EXPERIENCE
  • Maintain a high level of shortage awareness
  • Consistently coach cashiers on how to improve their handling of transactions and awareness of Century 21 policies and procedures
  • COACHED AND TRAINED MANAGERS AND STORE DETECTIVES IN SHORTAGE CONTROL
  • Investigates and resolves customer complaints in a timely and professional manner.

Skills

  • Solid customer service Skills
  • Strong Interpersonal communication skills
  • Extensive Multitasking Capabilities
  • Efficient in Effective Supervisory Skills
  • Proficient in Employee Training
  • Effective in Customer Service Training
  • Superb register skills
  • Ability to work in a fast pace environment

Certification

  • Serve safe certified
  • Certified in Auntie Anne's
  • Certified in Chick fil a

Timeline

General Manager

HMS Host/ Applegreen
04.2019 - Current

Sales Floor Supervisor

Hudson Group
08.2017 - 04.2019

Front End Supervisor/Gourmet Supervisor

Cost Plus World Market
09.2016 - 08.2017

Register Complex Supervisor

Century 21 Department Stores
09.2012 - 09.2016
  • Serve safe certified
  • Certified in Auntie Anne's
  • Certified in Chick fil a

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Mary Richiusa