Overview
Work History
Education
Skills
Timeline
Generic

Mary Rindone

Irving,TX

Overview

9
9
years of professional experience

Work History

Call Center Representative

T-Mobile
08.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of cellular plans and device services to offer knowledgeable and educated responses to diverse customer questions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Retail Store Manager

T-Mobile
03.2022 - 08.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Senior Mobile Sales Associate

T-Mobile
08.2020 - 03.2022
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Pharmacy Technician

Meijer
06.2018 - 06.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

Walgreens
11.2014 - 06.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.

Education

High School Diploma -

Wisconsin Virtual Academy High School
Mcfarland, WI
06.2018

Skills

  • Customer Service
  • Account Updating
  • Technical Support
  • Data Entry
  • Sales Closing
  • Complaint Resolution
  • Product Upselling
  • Cash Handling
  • Customer Support
  • Calm Disposition
  • Appointment Scheduling
  • Logging Call Information
  • Problem-Solving Skills
  • Payment Processing
  • Customer Relationship Management
  • Documentation and Reporting
  • Brand Representation
  • Call Center Operations
  • Performance Improvement
  • Product Knowledge

Timeline

Call Center Representative

T-Mobile
08.2023 - Current

Retail Store Manager

T-Mobile
03.2022 - 08.2023

Senior Mobile Sales Associate

T-Mobile
08.2020 - 03.2022

Pharmacy Technician

Meijer
06.2018 - 06.2019

Pharmacy Technician

Walgreens
11.2014 - 06.2018

High School Diploma -

Wisconsin Virtual Academy High School

Similar Profiles

CREATE PROFILE
Mary Rindone